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iAqualink app
About this business
The app is very, very basic. Can't turn on the heat pump without going into the terrible web setup. Gotten worse over time - now the app won't refresh unless I close the app and open it. Can't program anything on the app either.
Business response:
Our apologies for your poor experience, Mehmetcan. Please contact us so our product specialists can assist. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Never works. Looks like a 5 year old designed it. Total and complete dissatisfaction. UPDATE: My 2.4 network speed is fine and configured correctly. The problem is the app. It's over-the-top glitchy, exactly as many other users have indicated. I've tried calling and waited on hold for 20 minutes before I hung up.
Business response:
Thanks for confirming, Charlie. You can leave a call-back number when you call us at (800) 822-7933 or you can email us at iaqualinkfeedback@fluidra.com. Many issues can be resolved by improving the connectivity out by the pool, and our product specialists will troubleshoot with you to find the best solution. Thanks! - iAquaLink Support
poor connection often and not compatible with every modem or Internet mesh system
Business response:
Hi Wendy, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Not working. Useless
Business response:
Hi Jai, We apologize and want to help; please share with us details about your app experience so we can troubleshoot and get your app up and working for you. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
Have to constantly restart app because once you turn screen off and back on, get error message. Plus there is no widget.
Business response:
We apologize, Bradley. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Other tips: Log out and back into the app. Delete and reinstall the app. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
repeated issues wifi connection, despite support provided, app is clunky, hard to use small buttons on my fone
Business response:
Our apologies, Kelli. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible technology, doesn't have 5g workaround for everything
Business response:
Hi John, If you mean the 5GHz wifi network, your router should also offer a 2.4GHz network. Your ISP can assist or you can give us a call at (800) 822-7933 and we'll be happy to help with this and any other questions you may have. Thanks for letting us know! - iAquaLink Support
this app is like from the early 2000s. pool companies need to enter 2024. rethink everything.
Business response:
Hi Andrew, We apologize for the inconvenience. Can you please be more specific so we can better understand your situation? You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
app is very basic and doesn't work well with Androids, contacted support a couple times with no support at all
Business response:
Hi Kim-Dane, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? Please include the email address on your account. Thanks for letting us know! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.