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iAqualink app
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more color options
Business response:
Hi Jay, Thanks for your feedback. The color options available in the app depend on the physical lights installed in your pool. Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. If we can assist further, please let us know at (800) 822-7933; our specialists are always happy to help. - iAquaLink Support
this app crashes all the time. very bizarre
Business response:
Hi Abhas, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Since my Z400iQ updated its firmware this app just does not connect at all. It sees the SSIDs but no matter what I try it will just not connect. 2.4GHz networks, changing ssids, changing passwords. Nothing works. I have tried contacting support through Zodiac and Flurida with no response. Can someone please contact me.
Business response:
Hi Anthony, Our apologies! Please contact us at customerfeedback@fluidra.com and include the email address that's on your iAquaLink account as well as your phone number. We look forward to assisting you. - iAquaLink Support
Horrible app, all you can basic do is very simplistic tasks. Features that are missing include the ability to schedule the cleaning start and finish. Also, it would be much more useful if the app could show the area that has been cleaned, similar to the robot vacuum cleaners, creating maps, etc...
Business response:
Thanks for your feedback, Marcelo. The settings available in the app depend on the features of the hardware connected to it. If we can help with the app or a cleaner, please let us know at (800) 822-7933; we're always happy to assist! - iAquaLink Support
Unsure if it's me or the app or the use of ESP32 but terribly buggy. Need to get the app and controller updated as I'm sure it has firmware that's less than a year and a half old ... Should allow OTA updates.. 0_o
Business response:
Thanks for your feedback, Joe. Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. We look forward to assisting you. - iAquaLink Support
Apps so weird to get temp updates. Doesn't really work well.
Business response:
Our apologies, Corin. Please contact our product specialists for assistance with temperature readings in the app. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Very buggy. Every time I open the app, it finds my robot but after I start the cleaning I get a popup saying connection error even though the robot is cleaning. After I close the pop up, I can control the robot until it finishes the cleaning.
Business response:
Hi Bryan, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Updating a 1 star review from 2023-02. I wish I could rate this lower than one star. Even lower than one star. For this app, I wish negative stars were a thing. While this app has always been squirrelly periodically failing requiring some on off procedure from support to fix it. I currently can't access the Web View from either the App or the official site. So I can't manage most of the features of my pool. I WISH there was an alternative. I hate this and this company. But here I am stuck. :(
Business response:
Hi Randall, Our apologies for your continued poor experience with the app. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, please contact us at (800) 822-7933. Thanks! - iAquaLink Support
Once you do something else and go back to the app to get an update, an error occurs, and it needs to be restarted. Also, it will not open a web browser on the phone.
Business response:
We apologize, Gili. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.