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iAqualink app
About this business
always disconnects and need resetup the pump, at least monthly if not more.
Business response:
Hi Adam, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
UPDATED to 1 star due to lack of support and poor a bug that has been in the app for over 6 months with no fix. Customer service is Poor and just deflects and doesn't take initiative. As others have stated, app is poorly designed and does NOT work to update the main settings, have to use a browser window after the latest update. Read other reviews and the company response to contact them through the app.
Business response:
Hi Ken, We appreciated your email in October and are still awaiting your reply with your phone number so our technical staff can contact you. You can still reach us at customerfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
it goes off line to much.!
Business response:
Hi Pat, We apologize. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This frequently doesn't work. there's something wrong with the transmission from the control board to the computer. I am very frustrated.
Business response:
Our apologies, Ted. Please have your pool pro diagnose the issue and perform any needed repairs. If you need to find a pool pro, our online tool at https://www.fluidrausa.com/en/dealer-locator can help. For further assistance, contact our product specialists at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
not good connectivity
Business response:
Hi T D, We apologize. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This is a 1990s product with all the flexibility and technology of an atari computer.
Business response:
Hi James, Thank you so much for your feedback. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist! - iAquaLink Support
Doesn't always work. offline 90% of the time.
Business response:
Hi Kim, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Sucks
Business response:
Hi John, Our apologies for your experience with the app. We'd love to learn more in order to understand your situation. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
Can someone please fix the website/app. I keep getting an error. Every other app and website I go to works, but this one just keeps loading until it times out.
Business response:
Hi Christell, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.