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iAqualink app
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This app is extremely buggy. I have learned to force stop and reopen it every single time I want to do a task or it doesn't work. I have wasted lots of propane and electricity because I will use the app to turn off the spa mode or heat, only to find out later that it didn't work. It works eventually but takes constant babysitting and checking behind it.
Business response:
Our apologies, Bryn. Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more about your situation. Thanks for letting us know. - iAquaLink Support
As others have stated, app is poorly designed and does NOT work to update the main settings, have to use a browser window after the latest update. Read other reviews and the company response to contact them through the app. Did that over a month ago with no response from them, so it seems their response to these reviews is just hot air. Would be nice to have another company compete with a better app.
Business response:
Hi Ken, We apologize that you have not been contacted. Please email us at customerfeedback@fluidra.com with more details about your issue. Thanks for letting us know. - iAquaLink Support
cannot schedule on times
Business response:
Hi Tim, We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for letting us know. - iAquaLink Support
Always lose connections. Sometimes I cannot get it to reconnect even after rebooting.
Business response:
Hi Steven, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
there are multiple times where I turn off a pump and the app will turn it back on. we go round and round after about the third or fourth time it'll actually turn off and stay off. I have done a forced stop and logged out also uninstall the program and reinstalled it in the issue still arises
Business response:
Hi Tim, We apologize for the frustration in scheduling your pump. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. - iAquaLink Support
The app will not allow me to connect, the username and PW are correct as I can log into the website. But the app won't even attempt.
Business response:
Hi Carley, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. Thanks! - iAquaLink Support
First use, can't not connect. Yes it's in pairing mode and yes WiFi has enough strength. Deleted app reinstated, but no joy. Seriously poor show. If it can't be resolved the whole unit (and pump) are going back for a refund.
Business response:
Hi Pat, If the wifi by your pool is at least 10 Mbps, also ensure that it uses a 2.4 GHz band. If you have a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It says it connected with green dot, then I touch the window to open interface, starts the cleaning cycle when I push play. Cleaner starts cleaning, then comes up 'connection error' connection lost. I close the app, but it will notify me when finished after I've closed the app over phone network.
Business response:
Hi Michael, Our technical support team will be happy to assist with your app to help keep it connected. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks, and enjoy your pool time! - iAquaLink Support
Very poor app. Frequent disconnects with the controller. No state memory of things like pool cleaner bag full indication. Very slow response time between clicking on something in the app and visual indication on app screen. if you live the app open and come back to it, it will have lost connection with the controller and the app needs to be restarted. I would recommend avoiding this if you can.
Business response:
Hi Randall, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.