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iAqualink app
About this business
Awful. Inconsistently and intermittently system unavailable. Wifi is strong and clear. Interface is antiquated. Same experience as other users when I am able to connect.
Business response:
Our apologies, Matthew. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
no help recieved
Business response:
Hi Victoria, We're sorry you are experiencing an issue with one of our products. We want to understand your situation better to provide you with the help you need. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com or contact your pool professional. We look forward to speaking with you or your pool pro. Thanks. - iAquaLink Support
doesn't climb walls or come to the surface for cleaning frustrating
Business response:
Hi Steve, Sorry to hear that! Check if filter canister is full or dirty, and if sides of the pool are slippery or slimy. Microscopic algae can make pool sides slippery, preventing the cleaner from climbing. Do a shock chlorination treatment and slightly reduce the pH. DO NOT leave the cleaner in the pool during this treatment. - iAquaLink Support
doesn't connect to anything...no clue why
Business response:
Hi O. K., Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
After an update - anytime I click 'Web' from the App it just takes me to a blank white screen. Tried the App on multiple mobile devices. I can get to the 'Web' via my laptop - but not cell device. I used that all the time to check my salinity level. Bummer.
Business response:
Hi James, we apologize for any issue you might be having! Please call us with details of what you are experiencing at (800) 822-7933 so we can work with you directly to get your app back in action for you. Thanks! - iAquaLink Support
horrible
Business response:
We are sorry you've had an issue with the app, Steve. We want to understand your situation better and provide you with assistance if needed. Please call our technical support team at (800) 822-7933 with more details. We look forward to speaking with you. - iAquaLink Support
never works properly.
Business response:
Hi B Pineda, we apologize for any issue you might be having! Please share details of what you are experiencing with our support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running. We look forward to speaking with you. - iAquaLink Support
Will not link with cleaner
Business response:
We apolgize, Vic. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you in getting your cleaner paired and ready to get to work in your pool. Thanks for letting us know. - iAquaLink Support
My pool has been offline since the latest update and I cannot get it back online. The app is useless until this is resolved. The app worked great for me before
Business response:
We're sorry for your poor experience, Stephen. Please try turning off and then back on the circuit breaker to your unit. If this doesn't help, please contact us at (800) 822-7933 so we can assist you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,491 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.