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iAqualink app
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Bonjour, je suis utilisateur de cette application depuis presque 2 ans pour un robot RA 6300 IQ et un hydroliseur HYDROXINATOR IQ 18 et jusque la pas de soucis mais depuis quelque jours impossible de me connecteur a mon hydroliseur message: erreur serveur la mise a jour de firmware a échoué. Contacter votre revendeur, ou contacter le service client. s'agit t'il d'un probleme materiel ou de serveur . je precise que l hydrolyseur est connecté et que le robot fonctionne via l'application . Merci
Business response:
Toutes nos excuses pour votre problème. Nous devons corriger la mise à jour du micrologiciel spécifiquement sur votre compte de notre côté ; veuillez nous contacter via "Support" dans le menu de l'application afin que nous reconnaissions votre compte et que nous puissions effectuer cet ajustement. Merci. - Prise en charge d'iAquaLink
Literally the worst app. Using the app to change the filter timed has csused my whole zodiac system to disable wifi connection. I have to re add my zodiac to the app. The uder interface is terrible and slow. Even right now i cant accrss it cause i have to contact support as the firmare didnt update.
Can install it now but error message after it is connected with a green light even.. "Server Error, Firmware update failed' contacted Support but nu reply yet
Business response:
We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. - iAquaLink Support
Would be fine to provide more moore information on app with chlorinator... like is chloring, salt missing and so... more like in the menu... Check Aseko pool app for inspirarion... There you can find many (all) relevat information and settings. After June 2023 update finally app stopped working! After few days and update was back, but firmware update error with exo 10 IQ salinator make thi app totally unuseable, no remote, upgrade, nothing. Support is also out of order, no response, no solved.
Business response:
We appreciate your patience as we handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. We need to correct the firmware update specifically on your account at our end; if you have contacted us through the app, we will assist. Thanks. - iAquaLink Support
This app does not connect to my pool equipment since being updated. Makes it useless. Version 6.8.1 says firmware error.
Business response:
Hi Melissa, Our apologies for the connectivity issues you're experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup and get it working properly. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks! - iAquaLink Support
After the latest update i can't access my equipment, it just says "Server error - firmware update failed, please contact customer support"
Not working after last update.
I love the functionality. the app is not good.
Application is bugged
Business response:
We apologize. Some customers experienced intermittent disruptions to their service as a result of a national outage with our system provider. This has been corrected. If you are still experiencing an issue, please contact us through "Support" on the app menu. Thank you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,097 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.