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iAqualink app
About this business
Clunky app that freezes and glitches as it transfers colors etc.
Business response:
Hi Fred, Our apologies! The app should not be freezing and glitching. Please contact us with more details so we can help. We're at (800) 822-7933 or iaqualinkfeedback@fluidra.com, and we look forward to assisting you. Thanks for letting us know. - iAquaLink Support
Connection lost constantly now. Deleted and re-paired robot. Worked fine for 2 hours then when I re-opened the app it's the same thing again.
Business response:
Hi Doug, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
the app is super confusing and dated. if you have a heat pump and a spa heater it's basically impossible to figure out what's going on. Update - I emailed that address and no one responded.
Business response:
Hi Justin, We apologize for what you are experiencing and we appreciate your patience. Please email us at customerfeedback@fluidra.com so we can assist. We look forward to helping you. - iAquaLink Support
Jandy H/W is ok. All of there software is miserable. Terrible UI design. frequently stops working and needs to be reinstalled.
Business response:
Hi Dan, we apologize for your poor experience with the app. We can help you keep it working; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know. - iAquaLink Support
It has the worst user interface there is. The app does not even show the cleaner is working, does not show the time left, the app does not respond, does not show the clean mode, takes about 2 hours to show the selected clean mode and then 2 more hours to show the cleaner is working. There is really a good improvement opportunity waiting here to happen.
Business response:
Hi Emiliano, Our apologies. We recently sent out a cleaner firmware update; please check if your app experience has improved. If not, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know! - iAquaLink Support
Heater/Chiller Issue: Had my Jandy heater swapped out for a heater/cooler heat pump. Your app needs an update to add the chiller. I shouldn't have to go to the web page to control it. Fix that and it'll be 5 stars.
Business response:
Hi Giovanni, Your new pool equipment needs to be set up to connect to the app. As long as your heat pump is compatible with the app, we can help you set it up. Please contact us at (800) 822-7933 and we'll be happy to assist. Enjoy your pool time! - iAquaLink Support
Outdated and clunky given this is 2023. Doing some things in the app requires going into a non responsive, landscape orientation GUI that looks and acts like it's from the 1990s. If I had seen the app before our pool builder installed the Jandy controller I would have chosen a different brand of pool controller. The underlying hardware is also expensive and flaky.
Business response:
Hi Bill, We appreciate your feedback. Comments from users like you help guide our future product developments. If you'd like to share more details, please reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks, and enjoy your pool time. - iAquaLink Support
outdated, poor user interface
Business response:
Hi Paul, Thank you for your review. We appreciate your feedback and will take your suggestions into consideration for future product developments. Please let us know if we can help at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time. - iAquaLink Support
it's trash
Business response:
Hi Andy, We are sorry to hear that. Please let us know what you do not like about the app at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Comments from users like you help guide our future product developments, and we would appreciate hearing from you. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.