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iAqualink app
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so far not so great experience. first of all the lift system does not work, it has yet to bring the machine to the water line. it starts then goes vertical. also when I lift it out of the water so of what it collected falls back in the pool. then what is the point.
Business response:
Hi Max, We apologize for the issues you're experiencing with your cleaner. Please contact our product specialists at (800) 822-7933 so we can assist you directly. Thank you for letting us know. - iAquaLink Support
works sometimes. doesn't work often.
Business response:
Hi Loud Dog, we apologize for any issue you might be having! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running. Thanks for letting us know. - iAquaLink Support
App locked up. Could not reset. Again.
Business response:
We're sorry for your poor experience with the app, Mark. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Terrible app. Never buy iaqualink. It's old tech wifi is ridiculous. It's 2024
Business response:
Our apologies, James. We want to better understand; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for your feedback, and enjoy your swim time! - iAquaLink Support
best investment I have made. Works great!
Business response:
Thanks for your glowing review, Steven! We notice that your star rating doesn't match your kind words, however; if we can assist with anything, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
It's a good app when it works, but ...
Business response:
Our apologies, M Mustang! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists will be happy to help. We look forward to speaking with you. - iAquaLink Support
The app is down a lot lately.
Business response:
Hi Dave, Our servers have been fine; please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. - iAquaLink Support
Can't connect most of the time. Web screen is horrible. So small and SLOW! Pool installer is no help. Extremely frustrating. The app is junk. Have to override at the control panel to accomplish most tasks.
Business response:
Our apologies, Dave. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs an update
Business response:
Thanks for your feedback, Araceli. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your swim time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,490 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.