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iAqualink app
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drops internet connection too often
Business response:
Hi Kerry, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It is always offline. And have no control over my equipment
Business response:
Hi Sheils35 S, We apologize. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
garbage app.
Business response:
Hi Jack, We apologize for your experience with the app. We'd like to better understand the issue; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for letting us know. - iAquaLink Support
every couple of months, the time and date change to 2011. frustrating!
Business response:
Hi Steven, We apologize for the frustration with the calendar not saving. It sounds like you may need to change the battery that saves the date and time. Please consult with your pool pro or give us a call at (800) 822-7933; we're always happy to help. Thanks for letting us know, and enjoy your swim time! - iAquaLink Support
After you learn all the quirks, normally does the job. But a very clumsy user interface with a definite 90s feel. Very badly needs a complete refresh. Not in keeping at all with the 5-figure cost of the system it controls. Pentair looks much better.
Business response:
Hi Gene, Thank you so much for your feedback. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist! - iAquaLink Support
it's a good app accessible anywhere. But must restart app all the time. not many choices for colors.
Business response:
Hi David, We can help keep your app working for you; call us at (800) 822-7933. Some colors such as red do not adequately light many pools, due to longer wavelengths. This limitation is by design for certain lights. Jandy offers a new line of lights capable of any color in the rainbow: www.jandy.com/en/products/pool-lights. - iAquaLink Support
App doesn't support setting schedules for filter. Or not clear how to. Also app freezes and requires numerous complete resets to gain control again.
Business response:
Hi Sylvester, Our apologies! The settings available in the app depend on the features of the hardware connected to it. Please call us at (800) 822-7933 and we'll be happy to help with your filter as well as the freezing issue to get your app working optimally for you. Thanks for letting us know. - iAquaLink Support
Keeps losing web connection
Business response:
Hi Richard, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
buggy
Business response:
Hi Colby, We apologize for the inconvenience. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can better understand your situation and see how we might assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.