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iAqualink app
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It says it connected with green dot then comes up 'connection error' connection lost. But will notify when finished?
Business response:
Hi Michael, We apologize for the inconvenience. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks!
Always loses connection
Business response:
Hi Claudia, Our apologies for the issue. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks!
Internet connection keep dropping
Business response:
Hello HIM, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I want red like the red white and blue. halloween patries!
Business response:
Hi Sandra, The color red does not adequately illuminate many pools, due to its longer wavelength. Thus this limitation is by design and exists throughout the software, within the lights themselves, the automation system, and the app. Please watch for an upcoming launch of lights capable of any color in the rainbow. Thanks! - iAquaLink Support
Pretty awful app!
Business response:
Hi Chad, We apologize for the inconvenience. Can you be more specific so that we can identify the issue? You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
the app is super confusing and dated. if you have a heat pump and a spa heater it's basically impossible to figure out what's going on.
Business response:
Hi Justin, We'd be happy to help get your app set up satisfactorily for you. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We're always ready to assist! - iAquaLink Support
nothing but connection problems with current version. I have to add a new device to the app ever time just so it will stay connected for less than a minute. Only then, I might be able to change my pool settings.
Business response:
Our apologies, Ryan. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It took me hours to figure out how to install the app and get the polaris working.... one hour of that was waiting for support before I gave up on them answering... There should be info in the manuals about using 2.4 ghz network... Or the polaris should be made to connect to any network....
Business response:
Thank you for sharing your valuable feedback, Bob. We're happy to hear that you have resolved the issue and have your app and equipment working now, though please let us know if we can assist further. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Constantly errors and every time the power goes out I have to reset the time through the "web" link in the app or my scheduled tasks are not running correctly. Shouldn't it be able to keep time?
Business response:
Hi Danielle, There is a 3-volt CR2032 battery on the motherboard. This battery is used to maintain the time during power outages. Please contact your pool professional to replace this battery in your system. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.