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iAqualink app
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Slow, Bugs, poorly designed, not user friendly. Looks 20 years old. Simple tasks take minutes instead of seconds. Sometimes it ignores input, for example, you toggle to turn on or off the filter pump, and it seems to toggle on or off but nothing happens and you check back a few minutes later and nothing changed. Password protection is poorly designed. You enable it in the settings menu but you can't change anything without going back to disable password protection. Why not prompt for a password?
Business response:
Hi Chris, The app ought to prompt you for a password. Please email us at customerfeedback@fluidra.com with more details so we can better understand your situation. Thanks for letting us know, and we look forward to hearing from you. - iAquaLink Support
Has been working until last week. I don't know if you have done some kind of firmware update, but can no longer connect. Nothing on my end with my router has changed. Can no longer control my pool unless I put it into service mode, and can not change my schedule.
Business response:
We apologize for the issue, Mark. Please try turning off and back on the breaker to your unit, which will reboot it and should reconnect it. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. Thanks for letting us know. - iAquaLink Support
Very slow and unresponsive. Would be better if there was an option to connect to devices locally than through a slow overburdened server half a world away. Have to tap multiple times and manually refresh to get my device started/stopped, takes around ½-1 minute. Not a good experience. Web interface/ home assistant integration also doesn't work due to lag.
Business response:
Our apologies, Christian. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Difficult to use, even after professional setup. I have only been able to successfully operate my heater a handful of times before it stops responding again.
Business response:
Our apologies, Kevin. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
piece of junk. requires no dashes in SN but doesn't mention this.
Business response:
Hi Marshall, our apologies for the serial number frustration. If you have any questions about setting up or using the app or your equipment, we're happy to help! Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know, and enjoy your swim time! - iAquaLink Support
App seems slick but you have to access a clunky, outdated, and unintuitive web site for all the features. Very awkward, especially in this day and age. Once you get used to it, you can make it work but it took me a lot of trial and error.
Business response:
Thanks for your review, Carl. We appreciate your feedback and will take your suggestions into consideration for future product developments. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
non-responsive and sends wrong commands
Business response:
Our apologies, Rick! Please contact our support team so we can help get your app set up correctly to work for you. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
not reliable
Business response:
Hi Lorraine, Our apologies! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Loses wifi often, for hours. Reconnects most of the time. No other devices lose connectivity. This rudimentary app needs work.
Business response:
Hi Caren, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,490 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.