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iAqualink app
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crashes, doesn't communicate with pool cleaner
Business response:
Hi Travis, Our apologies for the crashes! We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you. - iAquaLink Support
Why in the world do you need all the personal info (name, address, & phone #) to use the app? I didn't see an option to bypass this registration. I hope the power of the robot will restore my faith in this app, but it was just shipped today so we'll see in a few days. I spent a lot of money to be disappointed from the beginning.
Business response:
Thanks for your feedback. Protecting our customers and their data is our top priority. As the app works over the Internet, an account is needed to access your equipment. Your product's account is tied to its location which is important in certain app settings. For more questions, please email iaqualinkfeedback@fluidra.com. - iAquaLink Support
Is there no way you guys can integrate the web portion as part of the UI?
Business response:
Hi Alok, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Enjoy your pool time! - iAquaLink Support
Very rarely works. The app works if you force stop every time you want to open it. But if you want to see your schedule or more details, by connecting to web through app or even through the iaqualink zodiac website, it hardly ever works. I've tried deleting app, reinstalling app and equipment, clearing cache, clearing data, I've even contacted iaqualink. Haven't heard anything back. This app is great when it works.
Business response:
Hi Amy, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Junk app fails connecting the device to wifi every try. EDIT: Blaming the end users network is a standard answer. If my phone can see the signal from the router that's sitting two feet away, the 6 inch antenna coming off the unit should see it as well or there is an issue with the antenna. But the unit directly connects to my phone so... 1Gbps connection. Unbundled my 2.4 ghz from my 5ghz with the same result. Tried on a 2.4ghz hotspot as well. I am network plus certified not some newbie.
Business response:
Ensure that the signal out by your pool is consistently at least 10 Mbps as well as 2.4 GHz. If you are using a mesh router, please see this article: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com for more help. - iAquaLink Support
This app is great when it works. It constantly crashes. I have to keep closing the app and reopen after each use. And sometimes I have to push the buttons several times to get a command to work. This needs to be fixed. Very annoying.
Business response:
Hi Ryan, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
It should be possible to create more color scheme/themes and also delete the existing ones if I want to.
Business response:
Hi Teresa, Your trust and satisfaction are our top priorities. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can better understand your situation and assist you directly. We appreciate your feedback. - iAquaLink Support
Am I a Beta tester or customer? That's the ? using this app beyond the on/off buttons. Changing pump&cleaner settings requires me to (usually unsuccessfully) connect to a late V1.5-RS 90s design Web platform 😳). Why isn't this still not integrated into the main (updated??)app V6.8.1? V1 vs V6, no wonder it fails all the time. 🙏 invest in your software engineers, hire more or pay them more! The disconnect between the marketing promises & pictures versus the reality of this app is so misleading.
Business response:
Hi Susanne, Our apologies for your experience with the app. We are constantly updating it and appreciate your valuable feedback. Your trust and satisfaction are our top priorities. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com if we can assist with anything. Happy swimming! - iAquaLink Support
Crashes 100% of the time. New versions have gotten more and more unstable. Can't run the app for more than 20 minutes without it crashing and having to start over. App does not match the screen captures show for the app. It works when it runs, but overall very frustrating. 3 years later the app is better. Seems like they update it all the time. Last update crashes the app after 15 minutes of use, every time. Have to quit it and re launch it. Very frustrating. Did everything you said. Same error
Business response:
Hello Big Jerm, Thanks for the update. Please contact us through "Support" in the app menu for direct assistance. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,097 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.