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iAqualink app
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Crashes 100% of the time. New versions have gotten more and more unstable. Can't run the app for more than 20 minutes without it crashing and having to start over. App does not match the screen captures show for the app. It works when it runs, but overall very frustrating. 3 years later the app is better. Seems like they update it all the time. Last update crashes the app after 15 minutes of use, every time. Have to quit it and re launch it. Very frustrating.
Business response:
Hi Big Jerm, Our apologies for the app crashing. Please try these steps, in order, until it works: Log out and back in. Then change your password. Next, clear the app storage/data. Finally, uninstall and reinstall the app. If this doesn't do it, please contact us through "Support" in the app menu. Thanks for letting us know. - iAquaLink Support
Completely useless. My pool is nowhere near WiFi. Salesman said that I didn't have to put it on wifi. Setup DEMANDS wifi. I just want my freaking pool cleaned. Now I'm boxing the whole thing up and taking it back. I'll go back to a mechanical cleaner. Demanding something that has a high chance of not being available is a terrible mindset. As long as you guys are this backwards-thinking, I won't buy your products.
My Galaxy A11 automatically downloaded an "upgrade " on June 13th. Since then the app won't connect. Have tried to call support for over a week, can't get though, the recording says they will call you back but they never do. Tried to email. Got a message back (finally) that all problems have been fixed, obviously they have not. Getting really upset. I used the app several times a day. They need to send a new upgrade that will work again for Samsung phones.
Business response:
Hi Scott, We apologize for your continued issue following the national outage with our system provider last week. We can help. Please email customerfeedback@fluidra.com and let us know the email address on your iAquaLink account. Thank you for letting us know. - iAquaLink Support
Constantly cannot find the cleaner, and I need to close the app and reopen it until the cleaner is found. Looses the wifi alot and I have to unplug and plug the base station constantly.
Business response:
Hi Bryan, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and use a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It works, but it's clunky as hell. It's basically a wrapper for a website that has a lot of latency. The big promise was that it would integrate with Google Home and it looks like that's never going to happen. Boggles the mind why they can't do something easy like that. A company as big as Zodiac should be willing to spend 10-20k on building a proper app that integrates with home automation. SMH.
Business response:
Hi Matt, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your pool time! - iAquaLink Support
Poor customer service
Business response:
Hi Dianna, We apologize for your experience and would like to learn more. Please contact us at customerfeedback@fluidra.com with more details. Thank you. - iAquaLink Support
It is not working anymore :"Server error "on all the Exo salt system. It would be good to have an history chart of ph, Rx and temp values (like the blueconnect). A web version (for professionals desktop monitoring) is appreciate. The ph/orp setpoint range must be enlarged (at least 6.0 to 8.0 for pH and 300 to 900 for ORP. Add the possibility to share the device with customers and colleagues without having to do phisically the "pairing" procedure each time.
Business response:
Our apologies for your issue. We need to correct the firmware update specifically on your account at our end; please contact us through "Support" on the app menu so we recognize your account and can make this adjustment. Thank you. - iAquaLink Support
Please post the instructions somewhere for fixing the "firmware update failed" issue. Contacted support multiple times, still no answer.
Business response:
Thank you for your patience and understanding. All issues should now be resolved. Please continue to use your app normally. If you experience any additional issue, please contact us through "Support" on the app menu. - iAquaLink Support
Server error. Firmware update failed. Contact support. Wifi is full strength. Reinstalled app. Unplugged hardware for 10 min. Deleted account. Fixed a new. Wifi connection to chlorinator ok and full strength. No answer from support. Less than one year old equippment. Not very impressed right now. It worked perfectly fine until un upgrade some weeks ago. What to do?
Business response:
Thank you for your patience and understanding. All issues should now be resolved. Please continue to use your app normally. If you experience any additional issue, please contact us through "Support" on the app menu. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,097 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.