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iAqualink app
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Most functions must be setup through a clunky web portal in the app that feels like it was developed in the 90s. Menus are unresponsive and unreliable without very strong wifi at the iaqualink antenna location. Menus and labeling often don't make sense or are unintuitive. Takes trial and error to figure things out. Followup: After waiting on hold for 45 minutes, staff was friendly. My system was already up to date and my impressions are unchanged.
Business response:
Hi Quentin, We are constantly improving the app thanks to feedback from users like you. Please contact us at (800) 822-7933 to request an upgrade to Firmware Y, which should improve your experience. We can also assist with any questions you may have. We look forward to speaking with you. - iAquaLink Support
Most functions must be setup through a clunky web portal in the app that feels like it was developed in the 90s. Menus are sometimes unresponsive and unreliable. Menus and labeling often don't make sense or are unintuitive. Takes trial and error to figure things out sometimes.
Business response:
Hi Quentin, We are constantly improving the app thanks to feedback from users like you. Please contact us at (800) 822-7933 to request an upgrade to Firmware Y, which should improve your experience. We can also assist with any questions you may have. We look forward to speaking with you. - iAquaLink Support
Not intuitive to program.
Business response:
Hi Joe, Can you please share which features you find difficult to use? Please give us a call at (800) 822-7933; our specialists will be happy to assist. Thanks for letting us know. - iAquaLink Support
Extremely buggy. After firmware update robot no longer cleans stairs of the pool or follows a pattern. We have the 4050IQ. Pretty disappointing for a $3k+ robot and firmware.
Business response:
Hello Lukas, Our apologies for the issue! The update should not change the cleaner's behavior. Please contact us at apac.nzorders@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
Had this for years worked fine. Now all of a sudden, cannot access web options for menu, schedule, etc. Emailed customer support half a dozen times no answer. Shame that almost in 2024 and the app has become useless now and everything needs to be done manually and there's no support.
Business response:
Hi Ralph, Sorry for your poor experience! Turn off and then back on again the circuit breaker to your unit in order to reset it. If you need further assistance, please call us at (800) 822-7933 M–F 9am–4pm; we're always happy to help. Thanks for letting us know. - iAquaLink Support
I have tried for 4 days and NUMEROUS PHONE CALLS to get this system to work. Zero Zilch Nada!!! Reset,restart , clear system...EVERYTHING! CAN'T GET ANYONE ON THE PHONE.
Business response:
Hi Royce, Our apologies for your frustrating experience. Try resetting the breaker to the unit. Ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz network. If using a mesh router, see https://tinyurl.com/fluidraapp. If that doesn't work, our office is open for calls M–F 9am–4pm. Thanks. - iAquaLink Support
Disconnects constantly. So I have to push the button on the front panel each time.
Business response:
Hi there, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
doesn't stay green
Business response:
Hi Marsha, Sorry to hear it. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app really wears me out. It constantly crashes and I KNOW it's not my internet! How can basic items such as turning on be so difficult. I spend so much time just trying to get into the app, only for it to crash and not complete the action. There has to be a better app or get this one fixed!
Business response:
Hi Sandra, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.