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iAqualink app
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So slow, Bugs, and the app seems like it was created 15 years ago. Simple tasks that should take a few seconds takes minutes. Sometimes it ignores input, for example, you click the toggle to turn on or off the filter pump, and it seems to toggle on or off but nothing happens and you check back a few minutes later and nothing changed. The password protection is terrible. You enable it in settings but you cannot turn anything on or off without going back to disable password protection in settings.
Business response:
Hi Chris, We apologize for your experience with the app. Please contact us so we can better understand the issues you describe. We're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
constant connection issues
Business response:
Hi Cindy, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further help, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
UPDATE: After getting a response from customer service I ended up deleting my account entirely reinstalling everything and it worked just fine. Since the update last month my app has not been able to connect. Website interface works just fine. After uninstalling and reinstalling and doing everything on the web I could, this app has become useless for me.
Business response:
Thanks so much for the update, Heath! We're always happy to help and we're glad to hear that your app is up and running now. Have a great swim season! - iAquaLink Support
Really poor consumer experience. It is clearly presented so that the end consumer is not meant to change the settings is the ridiculous web app, which is completely unacceptable. This is my pump, my pool, my electricity. It should be just as easy for me to set a run schedule as I would for my thermostat. It is ridiculously overcomplecated. I shouldn't be pulling a web app interface into a browser window of a phone app. Hire a proper application developer.
Business response:
Hi April, We apologize for the issue you're having with the app. Please give us a call at (800) 822-7933 and we'll be happy to help get your app set up to meet your needs. Thank you for letting us know. We look forward to assisting you. - iAquaLink Support
Not able to function properly using a Galaxy phone.
Business response:
Hi Mr. K., we apologize for any issue you might be having! Please share details of what you are experiencing with our support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running. Thanks for letting us know. - iAquaLink Support
Since the update last month my app has not been able to connect. Website interface works just fine. After uninstalling and reinstalling and doing everything on the web I could, this app has become useless for me.
Business response:
Hi Heath, Our apologies! If you've already deleted and reinstalled the app, try creating a new account and connecting. If you'd like further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to help. Thanks for letting us know. - iAquaLink Support
Terrible app. The pool lights won't change colors and there isn't even an option for it anymore.
Business response:
Hi Amy, We apologize for the issue you're experiencing. The lights settings should not have disappeared. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can assist you directly. Thanks for letting us know! - iAquaLink Support
Since the last update, it will not connect to my polaris VRX 4WD robotic cleaner anymore. Garbage app.
Business response:
Hi Mike, Our apologies! Please try these tips, in order: Log out and back into the app. If that doesn't work, delete and reinstall the app. If this doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know! - iAquaLink Support
Remote is almost unusable. Left and right work, but forward and reverse barely works. Latency is really bad at times as well, making it almost impossible to control and put the robot where it needs to go. No issues with my wifi. Trying to switch to BT is impossible. IT pro here.
Business response:
Hi Gerry, If you are using a 9 series cleaner (such as the 9650iQ), there is a wifi direct mode you can use. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,097 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.