This profile has been claimed by the business owner or representative.
iAqualink app
About this business
I don't think my previous review was specific enough, so I'm revising it. This app is incredibly slow and difficult to use. The UI is not intuitive in the least. Programming it to run on a schedule requires opening a web app that looks like it was programmed in the 90's. As a companion app to an extremely expensive pool system, I would expect a better level of design that doesn't require lessons and extreme patience to use.
Business response:
Hi Shannon, To improve your app's speed, ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Our product specialists will be happy to help with this and any other issues; contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
confusing and difficult to use
Business response:
Our apologies, Shannon! Our product specialists will be happy to help you; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll answer your questions and help you set up the app to suit your needs. Thanks for letting us know. - iAquaLink Support
After an update - anytime I click 'Web' from the App it just takes me to a blank white screen. Tried the App on multiple mobile devices. I can get to the 'Web' via my laptop - but not cell device. I used that all the time to check my salinity level. Bummer. Update 06/17 - tried calling the number provided by Zodiac support and all it does is says their is heavy call volume and to call back the next business day...then the line disconnects. Moving from 2 stars to 1.
Business response:
Our apologies, James! We understand the importance of ensuring your system is functioning properly, especially during summer. Please email customerfeedback@fluidra.com with screenshots of the issue and your account email address. Thank you. - iAquaLink Support
I like the ease of managing my pool and hot tub from my phone however this app sucks. It takes me 3 times to turn the spa off. It was left on overnight a few times because I tripled check it, it said it was off and clearly it wasn't
Business response:
Hi Lindsey, We found your account and there appears to be an electrical communication issue with your variable speed pump. We recommend having your pool pro take a look. If we can assist further, please let us know at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
App has to be closed and restarted constantly to work
Business response:
Our apologies, Timothy. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
the web interface stopped working 6 months ago so I can no longer change the pump schedule. most confusing app I've ever used for no real reason.
Business response:
Hi Matthew, We apologize for any issue you're experiencing. We checked your account and all looks okay from our end. Please call our support team so we can troubleshoot the issue with you. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
every time I have to push the WIFI on the control panel and reconnect the App again. I sent feedback by App, no reply
Business response:
Hi Mehdi, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
App Doesn't show salt levels
Business response:
Our apologies, Joe. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so our product specialists can assist you. Thanks for letting us know. - iAquaLink Support
Awful. Inconsistently and intermittently system unavailable. Wifi is strong and clear. Interface is antiquated. Same experience as other users when I am able to connect.
Business response:
Our apologies, Matthew. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,490 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.