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iAqualink app
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Since the last update, it will not connect to my polaris VRX 4WD robotic cleaner anymore. Garbage app.
Business response:
Hi Mike, Our apologies! Please try these tips, in order: Log out and back into the app. If that doesn't work, delete and reinstall the app. If this doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know! - iAquaLink Support
Remote is almost unusable. Left and right work, but forward and reverse barely works. Latency is really bad at times as well, making it almost impossible to control and put the robot where it needs to go. No issues with my wifi. Trying to switch to BT is impossible. IT pro here.
Business response:
Hi Gerry, If you are using a 9 series cleaner (such as the 9650iQ), there is a wifi direct mode you can use. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
crashes, doesn't communicate with pool cleaner
Business response:
Hi Travis, Our apologies for the crashes! We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you. - iAquaLink Support
Why in the world do you need all the personal info (name, address, & phone #) to use the app? I didn't see an option to bypass this registration. I hope the power of the robot will restore my faith in this app, but it was just shipped today so we'll see in a few days. I spent a lot of money to be disappointed from the beginning.
Business response:
Thanks for your feedback. Protecting our customers and their data is our top priority. As the app works over the Internet, an account is needed to access your equipment. Your product's account is tied to its location which is important in certain app settings. For more questions, please email iaqualinkfeedback@fluidra.com. - iAquaLink Support
Is there no way you guys can integrate the web portion as part of the UI?
Business response:
Hi Alok, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Enjoy your pool time! - iAquaLink Support
Very rarely works. The app works if you force stop every time you want to open it. But if you want to see your schedule or more details, by connecting to web through app or even through the iaqualink zodiac website, it hardly ever works. I've tried deleting app, reinstalling app and equipment, clearing cache, clearing data, I've even contacted iaqualink. Haven't heard anything back. This app is great when it works.
Business response:
Hi Amy, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Junk app fails connecting the device to wifi every try. EDIT: Blaming the end users network is a standard answer. If my phone can see the signal from the router that's sitting two feet away, the 6 inch antenna coming off the unit should see it as well or there is an issue with the antenna. But the unit directly connects to my phone so... 1Gbps connection. Unbundled my 2.4 ghz from my 5ghz with the same result. Tried on a 2.4ghz hotspot as well. I am network plus certified not some newbie.
Business response:
Ensure that the signal out by your pool is consistently at least 10 Mbps as well as 2.4 GHz. If you are using a mesh router, please see this article: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com for more help. - iAquaLink Support
This app is great when it works. It constantly crashes. I have to keep closing the app and reopen after each use. And sometimes I have to push the buttons several times to get a command to work. This needs to be fixed. Very annoying.
Business response:
Hi Ryan, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
It should be possible to create more color scheme/themes and also delete the existing ones if I want to.
Business response:
Hi Teresa, Your trust and satisfaction are our top priorities. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can better understand your situation and assist you directly. We appreciate your feedback. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.