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iAqualink app
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very confusing to use, "web access" isn't full screen on Android. the installer set up of the system may be to blame for some stuff, but not a well designed app.
Business response:
Hi Robert, Please contact our customer support at (800) 822-7933 so we can update your system's firmware as well as help with any other questions you may have. Thanks for letting us know. - iAquaLink Support
Right next to my router with broadcasting my SSID and it won't find my wifi. I even tried 2.4 a 5 ghz with no luck....it shows other people's wifi but not mine....I reset multiple times and nothing!
Business response:
Hi Luis, Sorry for the inconvenience. Yes, a 2.4GHz network is required. If you are using a mesh router, please see https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Ive been using the app for a year with no problems. We installed a new router in the house. Now I can't connect with the VRX iq robot using Bluetooth to change to the new router. My phone sees the Bluetooth connection and when I click on it in my phone the gives me a message an app is required to connect. I'm trying to connect using the app. The app keeps stating connection failed try again.
Business response:
Hi Dave, Our apologies. Check that your new router is using a 2.4GHz network. If it's a mesh router, please see https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Terrible system, cannot get the app to connect to controller, when it eventually does you cannot get the wifi to pair up with the home system. Spent hours on this. Even installer gave up on this, configured a default schedule and left it like that. Honestly do not see the point of a fancy control system which does the same as an old fashioned timer.
Business response:
Hi Sasha, Please check your wifi settings to ensure the app can access the 2.4GHz network. If you are using a mesh router, see https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. For further help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
The fact you have to contact customer support to do a firmware update is ridiculous. It leaves the app unusable.
Can't get app installed
CONNECTION ISSUES will not get passed Bluetooth setup even being a foot away and of course Customer service is closed UPDATE: I got the app to work by allowing the app to turn on Bluetooth instead of having already on via settings, Don't know why that worked but it did with my s22 ultra. App itself is pretty kewl.
Business response:
Hi Phillip, Thanks for the update! We're happy that you're up and running with a pretty kewl app. Please let us know if you have any further questions; we're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Disconnects from wifi constantly. Need to hit button on unit until the WAN is connected but in the meantime the pump often stops running and takes forever to start again. Avoid this system.
Business response:
Hi Craig, Our apologies for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we help you improve your WiFi signal to ensure your app stays connected. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
CONNECTION ISSUES will not get passed Bluetooth setup even being a foot away and of course Customer service is closed
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.