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iAqualink app
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program is unstable and inconsistent with schedule
Business response:
Hi Mike, we apologize for any issue you might be having. Please share details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com; we'll be happy to assist! Email any time or call next week; our office is closed for the holidays right now. Thanks for letting us know. - iAquaLink Support
not working correctly
Business response:
Our apologies for your poor experience, Lisa. Please contact our product specialists at (800) 822-7933 with more details so we can assist you directly. Thanks for letting us know. - iAquaLink Support
UI is ok. needs dark mode. you can't turn the lights red for some reason. needs presets
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
This application needs a lot of work on the password situation just being a pool cleaner really this is so friggin hard fix it otherwise I'll pick up this machine and take it back
Business response:
Our apologies for your frustration, Steve. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Our product specialists are always happy to help! We look forward to speaking with you. - iAquaLink Support
Absolutely confusing when you have a pool chiller & a heater. The installer had to change some things around so that we can start the chiller from the app and now certain spa controls don't do anything anymore, which I have to remember. Apparently it's been an issue for years but I guess when your customers have no choice but use your app then there is little incentive to re-develop it. Also: for half of the controls you have to go to the website, only some are in the app. You can't change much.
Business response:
We apologize for any confusion, ABC DEF! Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information. Thank you for letting us know. - iAquaLink Support
Absolutely confusing when you have a pool chiller & a heater. The installer had to change some things around so that we can start the chiller from the app and now certain spa controls don't do anything anymore, which I have to remember. Apparently it's been an issue for years but I guess when your customers have no choice but use your app then there is little incentive to re-develop it. Also: for half of the controls you have to go to the website, only some are in the app. You can't change much.
freezes all the time on startup
Business response:
Hi Jono Jon, Our apologies! We don't have the Oppo Find phone in the US to test, though if you email your user name/email address to us at customerfeedback@fluidra.com, we can look into your account to see if we can pinpoint the issue. Thanks for letting us know! - iAquaLink Support
very buggy and always has trouble connecting. app resets so you always lose schedules
Business response:
Our apologies, Brad. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible constantly goes out
Business response:
Our apologies, Nikki. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.