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iAqualink app
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not reliable
Business response:
We are sorry you've had an issue with the app, Jim. We want to understand your situation better and provide you with assistance if needed. Please call our technical support team at (800) 822-7933. We look forward to speaking with you. - iAquaLink Support
I have tried a hundred times to connect the app to my magnapool hydroxinator but every time I get the spinning wheel of death and a message saying there is a problem so haven't actually been able to use it. I'm in Australia who can help sort this out.
Business response:
Hi Dolly, We apologize for the issue you're experiencing. We'd like to take a look into this for you; please email us at customerfeedback@fluidra.com and give us the email address on your account. Thanks for letting us know! - iAquaLink Support
Always says connection error and kicks me out.
Business response:
Our apologies, j vero. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
needs better color features for LEDs.......
Business response:
Hi Brian, The options in the app depend on the physical lights installed in your pool. For example, red does not illuminate a pool well with some lights due to its longer wavelength and is not designed as a solo color. Thanks to feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color, including red. - iAquaLink Support
This app is absolutely useless. Experiencing all problems which are described in the numerous other reviews. The internet connection is great and the controller shows the green light for WEB connection. All I get now after reinstalling the app is 'Sorry an error has occurred pls try again. This whole thing is a fraud , selling something for 1000$ where they must know it doesn't work. And then arguing your internet connection is not good enough, always blame the customer to not beeing smart eno
Business response:
Our apologies, Helmut. If using a mesh router, see https://tinyurl.com/fluidraapp. And if the wifi signal out by your pool is consistently at least 10 Mbps, uses a 2.4 GHz wifi network, and you still have issues, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
hard to use
Business response:
We apologize, Mike. Please share details with our product specialists so that we can better understand your situation. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
only works about 5% if the time. mostly, it freezes or says it lost connection. a lot of times, it will show that I turned lights off, but they are still on.
Business response:
Our apologies, Ebony. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Clunky
Business response:
Hi Jeff, We are always looking to improve the experience of our users and really appreciate your feedback. We'd love to learn more about your situation; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback! - iAquaLink Support
App is ok but the customer service on the Jandy products the app supports is ABOMINABLE They don't answer the phone no matter the time of day and if you use option "leave message we'll call you back" they never do
Business response:
Hi Paul, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Phones are often slower mid-week, and you can also email us at customerfeedback@fluidra.com. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.