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iAqualink app
About this business
Update: 05/01/2023 - downgrading to 1 star The contractor from Zodiac who set up our solar panel system didn't finish the job because he got covid and never returned. We have no way to control solar heating through the app. No call backs, no response to email. 10/17/22 My pool system always shows up offline in the app even though we have a hard wire connection and our internet is working. Very annoying. Some of the controls and toggles between pool and spa mode in the app are clunky as well.
Business response:
Hi Chirag, We're sorry to hear that your installer fell ill before completing the job. You can find more pool professionals in your area online at https://www.fluidrausa.com/en/dealer-locator or by calling us at (800) 822-7933. - iAquaLink Support
The app itself didn't work on my phone for a long time. The app wouldn't load without being killed and then reloaded. Currently the app doesn't even have my solar connected so I'm missing half of my pool functions and everything else is mislabeled which makes the app basically worthless I just spent 3 hours and 28 minutes on hold to get someone to tell me to have someone come in person
Business response:
Hi Natalie, We apologize for any issue you may be having with the app. We can help! Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist you directly. Thanks for letting us know. - iAquaLink Support
Not user-friendly; pain to link to wifi every year; web app locks up easily and not easy to reboot; difficult to get help and instructions.
Business response:
Hi Melissa, Our apologies for the issues you've experienced. We can help! Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist you with connectivity and app usage as well as answer your questions. Thanks for letting us know. - iAquaLink Support
to believe that I paid over $3,000 for this to be the only way to control my pool from my phone! The app - when it works - is clunky and buggy often requiring me to force quit it and restart the application. The back end is also crummy with no exposed API access and no ability to integrate with Google home, Apple HomeKit nor Alexa. I really hope that they make some significant improvements and soon!
Business response:
Hi Jason, Thanks for your feedback. The connected features available depend on the hardware you're connecting to. Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, to explore available smart features of your equipment with our support team. Enjoy your pool time! - iAquaLink Support
App is great when it works BUT...Does anyone else have an issue where you get persistent RED dot, which prevents you from even getting into the pool system. I've closed, refreshed and also updated app as of 4/26/23
Business response:
Hi Nitin, Thanks for rating the app! Our apologies for the connectivity issue you're experiencing. We can help get your system back online; please call us at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can troubleshoot with you. Swim on, - iAquaLink Support
keeps dropping connection.
Business response:
Hi robwtaz, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
Even after reinstall, the app doesn't show me when it's running or starts anymore.
Business response:
Hi E Russell, We apologize that your app seems to be missing a function it used to have. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with your account email and the hardware you are connecting to so we can assist. Thanks for letting us know. - iAquaLink Support
ok, web mode is quite unreiiable
Business response:
Hi John, We appreciate your feedback and would like to learn more about your issue with web mode. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with details. We look forward to hearing from you. - iAquaLink Support
Keeps disconnecting from the App. Tried several times to reconnect and it keeps saying network fail.
Business response:
Hi Rafael, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.