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iAqualink app
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App gets stuck on wifi setup screen after choosing time zone.
App itself is fine. Control functions such as freeze protection make no sense. If you are going to have a Freeze protection Speed setting let that be the setting the system runs at. Not the higher of Priming or Freeze! So much energy wasted for no reason due to this. Edit: The system needs a run time total displayed in app. There is no place showing how long the pump has run during the day. When freeze protection runs it is distorting the scheduled amount of time the owner wishes to run.
Business response:
Hi Aaron, Thanks, we appreciate your feedback and will take your suggestions into consideration for future product developments! If you haven't contacted us yet, we still would like to help you set up freeze protection in a way that works for you; please give us a call at (800) 822-7933. We're always happy to assist. - iAquaLink Support
Pool automation is great, when it works correctly. Everything has been working OK since the last service ~4 mos ago. Recently one programmed function has stopped working as scheduled. The function can be turned on & off from the app and shows up on the schedule of functions but it's a no go. I've deleted and replaced the function on the app with no change. A tech is coming next week... The manufacturer suggests upgrading the board even though the existing board is only ~3 years old.
Business response:
Hi Tim, We apologize for your experience with your automation system. Having a pool professional come out to check the system is a great idea. If we can assist in any way, please let us know at (800) 822-7933; we're always happy to help. Thanks for letting us know. - iAquaLink Support
constantly is not connecting, laggs horribly
Business response:
Hi Drew, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 so we can troubleshoot your setup to keep it working for you. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
buggy. needs some more testing.
Business response:
Hi Andrew, We apologize for your poor experience with the app. Please contact us so we can learn more and see how we can assist. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. Thanks for letting us know. - iAquaLink Support
In-app feedback form doesn't work on android :-( It also clears itself when switching from another app. No longer have ability set light colours - Hydroxinator iQ Pro + zodiac lumipower and zodiac light switch relay, running off aux 2.
Business response:
Hi Ross, Our apologies for the issues you're describing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details and we will be happy to assist. Thanks for letting us know. - iAquaLink Support
App frequently sends the wrong signal to the equipment
Business response:
Hi Kevin, We apologize for your experience with the app. Please contact us with details at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can identify the issue and get your system working properly for you. Thanks for letting us know. - iAquaLink Support
Installed tonight, app will not stay connected to system ever since. Loses connection and I have to exit and restart the app every time. iAqualink unit has strong wifi connection but app keeps changing the dot to red and saying no connection. Close app, restart, and I have connection again for about a minute then it drops.
constantly is a software priblem!
Business response:
Hi Scott, We apologize for any issue you might be having! Please share details of what you are experiencing with our customer support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running! Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.