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iAqualink app
About this business
Never works. Looks like a 5 year old designed it. Total and complete dissatisfaction. UPDATE: My 2.4 network speed is fine and configured correctly. The problem is the app. It's over-the-top glitchy, exactly as many other users have indicated. I've tried calling and waited on hold for 20 minutes before I hung up.
Business response:
Thanks for confirming, Charlie. You can leave a call-back number when you call us at (800) 822-7933 or you can email us at iaqualinkfeedback@fluidra.com. Many issues can be resolved by improving the connectivity out by the pool, and our product specialists will troubleshoot with you to find the best solution. Thanks! - iAquaLink Support
poor connection often and not compatible with every modem or Internet mesh system
Business response:
Hi Wendy, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Not working. Useless
Business response:
Hi Jai, We apologize and want to help; please share with us details about your app experience so we can troubleshoot and get your app up and working for you. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
Have to constantly restart app because once you turn screen off and back on, get error message. Plus there is no widget.
Business response:
We apologize, Bradley. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Other tips: Log out and back into the app. Delete and reinstall the app. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
repeated issues wifi connection, despite support provided, app is clunky, hard to use small buttons on my fone
Business response:
Our apologies, Kelli. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible technology, doesn't have 5g workaround for everything
Business response:
Hi John, If you mean the 5GHz wifi network, your router should also offer a 2.4GHz network. Your ISP can assist or you can give us a call at (800) 822-7933 and we'll be happy to help with this and any other questions you may have. Thanks for letting us know! - iAquaLink Support
this app is like from the early 2000s. pool companies need to enter 2024. rethink everything.
Business response:
Hi Andrew, We apologize for the inconvenience. Can you please be more specific so we can better understand your situation? You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
app is very basic and doesn't work well with Androids, contacted support a couple times with no support at all
Business response:
Hi Kim-Dane, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? Please include the email address on your account. Thanks for letting us know! - iAquaLink Support
more color options
Business response:
Hi Jay, Thanks for your feedback. The color options available in the app depend on the physical lights installed in your pool. Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. If we can assist further, please let us know at (800) 822-7933; our specialists are always happy to help. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,490 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.