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iAqualink app
About this business
This app is a nightmare... so hard to shut everything off after running the spa.
Business response:
Hi Ann, We apologize for the issue you're having with the app. We can help! Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist you in setting up the app to work to your satisfaction. Thanks for letting us know. - iAquaLink Support
keeps dropping link and resetting schedules which have to be set one day at a time
Business response:
Hi Erik, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup and assist with scheduling. You can also find connectivity tips online at www.iaqualink.com/en/support. We look forward to assisting you. - iAquaLink Support
Some update has seriously degraded the communication between app and base. Last summer was ok and now it's getting to a point where I cannot control anymore the robot: remote, clean mode... everything has so much lag/is not even recorded/does not display correct status. Renders app useless and I cannot control robot from the base.... Please, fix this! Thx for the support offer but I'm based in Spain, how can we proceed?
Business response:
Hi Patrick, Thank you for your location update! Please contact us at clientes@fluidra.es for assistance. We'll get your cleaner and app back together for you! - iAquaLink Support
would love to put negative 1 million
Business response:
Hi Wade, We're so sorry to hear that you're unhappy with the app! We'd love to learn more about the issue to see how we might help. Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, to share details about your issue with our product specialists. We look forward to hearing from you. - iAquaLink Support
Is there any way to sync time on phone with app? I am constantly resetting the time on the app and having to manually start my pool pump! The developer has replied but given a suggestion about time zone that is not part of the app...thanks for replying but your reply was not helpful.
Business response:
Hi Wendy, The pump controller automatically sets itself to the correct time as long as the time zone is set. You can change the pump's time zone settings in the app. If you'd like assistance with this, please call us at (800) 822-7933 and we'll be happy to help. Happy swimming! - iAquaLink Support
doesn't work everytime.
Business response:
Hi Nalani, Our apologies for the issue you're experiencing with the app. Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so we can connect you with a product specialist who can help. Thanks for letting us know. - iAquaLink Support
won't stay connected to wifi
Not great, unreliable
Business response:
Hi Erin, we apologize for any issue you might be having! Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so we can connect you with a product specialist who can help. We'll get you up and running. Thanks for letting us know. - iAquaLink Support
Works ok but often drops the connection and needs to be resynced. I also don't love that you need to allow location and actually enter your home address to get started. It's a pool cleaner!!! All you need to know is that I have a pool and not where the pool is
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.