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iAqualink app
About this business
Major problem with software. Was able to resolve issue after the excellent and professional response over the phone. Surprised how much time was devoted to assuring my problems were resolved.
Business response:
Hi Michael, We apologize for the issue you're experiencing with the app. Please forward your review to us at customerfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
Horrible horrible horrible. It never connects to the wifi and when it does, it's only for a few seconds then back to the red light. Most frustrating app I've ever used.
Business response:
Hi michael, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 so we can troubleshoot your specific setup, starting with the wifi signal strength by your pool. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
Loses connection constantly. Pump stops for no apparent reason.
Do Not Install Update January 2023! I have lost complete control of my pool automation. When I use the app, some of the functions do not work, the other functions work in reverse. That is, turn the light off and it will go on. Turn the light on and it will go. I lost control of automated speeds of the pool pump. I contacted the vendor two days ago through the app and have not heard any response. Do not install this update. Before this update, the app worked well.
Business response:
Hi Frank, we apologize for any issue you might be having! Could you please share details of what you are experiencing with our customer support at (800) 822-7933? We'd like to get your app back in use for you. Thanks for letting us know! - iAquaLink Support
After January 2023 update, the app is no longer functional on my Android. Tried deleting and reinstalling several times. Still not opening. The App is now unusable.
Business response:
Hi Chuck, Thank you so much for your feedback. We are aware of the issue and are working on a patch. Please watch for an app update and let us know how it works for you. We appreciate your assistance in finding the bug! - iAquaLink Support
Initial review: app is extremely basic, does not allow you to understand what the system is doing or what the feature/button really does. Doesn't allow for easy speed adjustments. Or any other functions. The web based app is not very user friendly. Update 01/18/23 I'm waiting to see this 6.6.0 version but before and after the update, my system is showing Not Connected. So I'll figure this one out first and then come back to this.
Business response:
Hi Elias, Thanks for the additional information. Please give us a call at (800) 822-7933 and we'll be happy to help with the connection and other issues. We look forward to assisting you. - iAquaLink Support
Freezes every time I try to establish a schedule for the pool pump. Have to sign out and back in. Does the same thing on all devises. Android, IOS, and laptop
Business response:
Hi Rob, Our apologies for the issue you're having with the app. We can help! Please contact us at (800) 822-7933 and we'll be happy to help get your system running smoothly. Thanks for letting us know. - iAquaLink Support
constantly shows our system as unavailable for 30 minutes at a time, then comes back.
Business response:
Hi Rory, We apologize for any issue you are having with the app. Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly and help keep your app and system working for you. Thanks for letting us know. - iAquaLink Support
The app does not present well on androids. The words and numbers are all jumbled on top of each other. My husband has an iPhone, and the app looks significantly better on it. Looking forward to a dedicated android version.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,099 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.