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iAqualink app
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Constantly loses connection on a daily basis. Horrible app/product.
Business response:
Hi Luke, Our apologies for the connectivity issues. We want to help! There are connectivity tips online at www.iaqualink.com/en/support, and if you'd like further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
The app works great when it connects. Unfortunately it goes days without being able to connect. I'm forced to login with the web interface from my laptop to control the system. This is not a one time occurance, it happens every couple of weeks. There is obviously no problem on my end since the web app has no issues. Been like this for years.
Business response:
Hi Dwayne, We're sorry about the connection issues. We can help! We have connectivity tips online at www.iaqualink.com/en/support. If you'd like further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. - iAquaLink Support
Most problematic app invented. 9 out of 10 attempts this app won't work. It doesn't perform simple functions and consistently will not open. I have re-download this app numerous times and still not better. My wive has an apple phone and I use android, it fails on both phones..
Business response:
Hi Ken, We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you. - iAquaLink Support
Whoa whoa whoaaaa!! What did yall do in the last update?? Please bring back the previous version, someone screwed this app all up!
Business response:
Hi Jason, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
Thought all issues were corrected with connection issues, I was mistaken. I've really had enough with this app. Operating pool manually. Don't waste your money and time on this expensive POS! UPDATE!! Still the most worthless app on the planet! Now is interferes with manual operations by locking up my wall panel. It's beyond me how this app has a 4 star rating when 6 months ago it was 2.
Business response:
Hi Bill, We really appreciate the updates and sincerely hope your app experience continues to improve. Please let us know if we can help in any way. Happy swimming! - iAquaLink Support
this update on my android s10 plus it caused it to not connect. Showing no connection. It's working on the Samsung s7 and my iPad. I reset wifi, Uninstalled and reinstalled yet only on the s10 plus it will not show a connection the red dot. What did you do to this app I loved? It was always reliable! Please fix!
Works occasionally for spending 1800 bucks on a pool cleaner.
Business response:
Hi Steven, We can help get your app working more than occasionally! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We also have tips online at www.iaqualink.com/en/support. - iAquaLink Support
Loaded the App on my phone and it worked great. I created a daily schedule for the pump operation... works well. However, when I try to open the app the next day, the app appears to try and open but then disappears. The icon is still resident on my home screen but it simply wont open (Android platform on a BB). I have to uninstall and reinstall the app to get access to my pump... Frustrating to say the least.
Business response:
Hi William, Our apologies for the issue you're having! There is a known bug with your model Blackberry that we are working on. Be sure to download future releases to get the fix when it's available. In the meantime, if you happen to have a different device lying around, that might get you through. Thanks for your patience! - iAquaLink Support
Changing 4 stars to 1 for now because the app no longer works properly and while I can see my system with a green circle and view its status, any attempts to control anything result in a "connection error - connection lost" message and nothing happening. Perhaps a recent app update broke it, but it has never happened before in my years of owning the system.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.