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iAqualink app
About this business
buggy app. poor interface.
Business response:
Hi Brian, We apologize for your experience with the app. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more. Thanks for letting us know. - iAquaLink Support
Doesn't load very well...just spins and spins until you have to restart your phone to get it to work.
Business response:
Hi Jennifer, Our apologies for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can with you. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
this app now only has 3 solid colors and they aren't the correct color. fix now please
Business response:
Hi **Lore's James *# Ridgeway, We'd like to speak with you to learn more about your pool's situation. Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist. Thanks for letting us know. - iAquaLink Support
Never stayed connected. Worthless.
Business response:
Hi ComeOnNow 13, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
So far so good! Works as described. I did have connection issues at first, but once I adjusted my wifi broadcast range, stayed connected with no issue. It would be great if the app had a push notification to notify when the pool pump turns off and also when hot tub reaches the set temperature. UPDATE 5/12/23 The schedule I have set is not being followed. It's like the system will turn the pool pump on and off whenever it wants. Also push notification mentioned above would be nice.
Business response:
Hi Richard, Thanks for your valuable feedback! Comments from users like you help guide our future developments. Wishing you the perfect swim. - iAquaLink Support
often disconnects, doesn't respond to settings
Business response:
Hi Bill, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
The hydroxinator won't talk to my pump.
Business response:
Hi Steve, we apologize for the issue with connecting your equipment. We can help! Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist troubleshooting with you and help get your system set to your satisfaction. Thanks for letting us know. - iAquaLink Support
Update: 05/01/2023 - downgrading to 1 star The contractor from Zodiac who set up our solar panel system didn't finish the job because he got covid and never returned. We have no way to control solar heating through the app. No call backs, no response to email. 10/17/22 My pool system always shows up offline in the app even though we have a hard wire connection and our internet is working. Very annoying. Some of the controls and toggles between pool and spa mode in the app are clunky as well.
Business response:
Hi Chirag, We're sorry to hear that your installer fell ill before completing the job. You can find more pool professionals in your area online at https://www.fluidrausa.com/en/dealer-locator or by calling us at (800) 822-7933. - iAquaLink Support
The app itself didn't work on my phone for a long time. The app wouldn't load without being killed and then reloaded. Currently the app doesn't even have my solar connected so I'm missing half of my pool functions and everything else is mislabeled which makes the app basically worthless I just spent 3 hours and 28 minutes on hold to get someone to tell me to have someone come in person
Business response:
Hi Natalie, We apologize for any issue you may be having with the app. We can help! Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.