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iAqualink app
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Hi, I read your reply about your server being down, and that it was up and running again. Tried it again, still not downloading. In fact I had everyone in my family try to download it on their phones. They couldn't get it to download either, please advise.
Business response:
Thank you so much for your patience! The App Store download and the server are fully functioning again. We appreciate your feedback and your understanding. Enjoy your pool time! - iAquaLink Support
Can't access app. Was working fine... Then its not. Tried all the troubleshooting tips (clear cache, restart, reinstall etc). Customer support nonexistant. Support manual useless.
Business response:
Thank you so much for your patience! The App Store download and the server are fully functioning again. We appreciate your feedback and your understanding. Enjoy your pool time! - iAquaLink Support
Don't know what you did with the update but you have crashed the app.
Business response:
Thank you so much for your patience! The App Store download and the server are fully functioning again. We appreciate your feedback and your understanding. Enjoy your pool time! - iAquaLink Support
No one answers the telephone at iAquaLink. No one. You'll be on hold for hours. Moving to the Jandy Pool Pump System because of the total lack of customer support.
Business response:
Hi Palm Beach2356, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. You can also reach us at iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
App sux...Freezes Up, can't control our cleaner.
Business response:
Hi Dave, Our apologies for your experience with the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help resolve this issue. Thanks for letting us know. - iAquaLink Support
make sure you reboot your phone and internet prior to connect iQpump
Business response:
Thanks for sharing your tip, Robert! If we can assist with anything, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Constantly loses its connection. I will often have to disconnect the power to reconnect. When that fails, I need to remove the device from the app and reinstall. Oftentimes, that only works for a day or two.
Business response:
Hi Andy, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
very confusing to use, "web access" isn't full screen on Android. the installer set up of the system may be to blame for some stuff, but not a well designed app.
Business response:
Hi Robert, Please contact our customer support at (800) 822-7933 so we can update your system's firmware as well as help with any other questions you may have. Thanks for letting us know. - iAquaLink Support
Right next to my router with broadcasting my SSID and it won't find my wifi. I even tried 2.4 a 5 ghz with no luck....it shows other people's wifi but not mine....I reset multiple times and nothing!
Business response:
Hi Luis, Sorry for the inconvenience. Yes, a 2.4GHz network is required. If you are using a mesh router, please see https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.