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iAqualink app
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The iAquaLink App has a firmware update message but no connecting download link. I cannot communicate with my VRX IQ+ via this app because this update message blocks that. It has been useless for 6 months now. My VRX is a great pool cleaner, but the customer support system suddenly disappeared right after I bought and registered my product.
Business response:
Hi Drie, we would like to fix this. Please call us at (800) 822-7933 so that we can help you better. We look forward to assisting you! - iAquaLink Support
Could be way better, with a better interface. Also the names of different pieces of equipment could be more clear if you ask me.
Business response:
Hi Erica, Thanks for your feedback. We can assist with renaming the equipment; just give us a call at (800) 822-7933 and we'll be happy to help! - iAquaLink Support
its so hard to program and controll all the features seem as though they are hiden
Business response:
Hi Darron, Can you please share which features you find difficult to use? Please contact us at iaqualinkfeedback@fluidra.com. Thanks for your feedback. - iAquaLink Support
This app does not connect with wifi or Bluetooth. This disappointing considering what we paid for this unit and this day and age should not be an issue. We own the 9650iq sport. You can't even send a complaint through the apps support, keep saying the info not sent. Pretty shady from my point of view. So how do I actually get someone to help me with this no functional app?
Business response:
Hi 7087sal, We're sorry for the issue you're experiencing. We have connectivity tips online at www.iaqualink.com/en/support. If you'd like further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback! - iAquaLink Support
unreliable. works "most" of the time which is not good enough. doesn't have an an option for red.
Business response:
Hi Chris, We can help get your app to work "all" of the time; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. The single red light option is a limitation of the pool light rather than iAquaLink. Since we also manufacture pool lights, we'll consider your suggestion for future Jandy light development. Thanks! - iAquaLink Support
App not connecting to robot. Needs patch ASAP!!! Response to reply: So the representative said that the app dev team is working on a patch for the App because an update to Android OS does not allow your app to connect to a robot. She suggested that I borrow an apple phone, find a phone running an older version of android and ask to borrow that or wait for the patch that was being worked on as we spoke. I paid $1700 dollars for a robot I can only manually control and not schedule?
Business response:
Hi James, We have released app version Android v6.1.4 to the Google Playstore that resolves Bluetooth pairing issues with the AlphaIQ. We recommend downloading the update and re-adding your robotic cleaner to your Android app; this should resolve all issues. Thanks! - iAquaLink Support
It seems to work OK most of the time my issue is the web base programming. When going to your schedule menu you can't read it. All the times stack on each other... would send screen shot but won't let me.... I've updated and reinstalled app... did not help
Business response:
Hi Audrey, we apologize for any issue you might be having! Could you send details of what you are experiencing to us at customerfeedback@fluidra.com? If you can get a picture of the screen, perhaps with another device, so we can see what's going on, that'd be great. Thanks for your help! - iAquaLink Support
Update as of 3/30/21. I have had problems with the app, despite uninstalling 2 X. I have multiple times when the pool comes on - none of them scheduled. Difficult to get help with this. Even the installer from 2016 doesn't have an answer. Trying to get through to Iacqua is not easy, they referred me to another installer...??? 2016 Greatsysyem, very effective and works from anywhere. It's way better than the system of switches in the house.
Business response:
Hi Bob, Our apologies for this! We want to help. Please contact us at (800) 822-7933 or customerfeedback@fluidra.com so we can assist. - iAquaLink Support
Can't connect and haven't for months. Something is very wrong with this app especially for the money invested. Is there another app ?
Business response:
Hi Jeff, our apologies for your app experience! We want to help. There are connectivity tips online at www.iaqualink.com/en/support, and if those don't do the trick, please contact us at (800) 822-7933 or customerfeedback@fluidra.com so we can assist. We'll get you up and running! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,103 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.