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iAqualink app
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Some update has seriously degraded the communication between app and base. Last summer was ok and now it's getting to a point where I cannot control anymore the robot: remote, clean mode... everything has so much lag/is not even recorded/does not display correct status. Renders app useless and I cannot control robot from the base.... Please, fix this! Thx for the support offer but I'm based in Spain, how can we proceed?
Business response:
Hi Patrick, Thank you for your location update! Please contact us at clientes@fluidra.es for assistance. We'll get your cleaner and app back together for you! - iAquaLink Support
would love to put negative 1 million
Business response:
Hi Wade, We're so sorry to hear that you're unhappy with the app! We'd love to learn more about the issue to see how we might help. Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, to share details about your issue with our product specialists. We look forward to hearing from you. - iAquaLink Support
Is there any way to sync time on phone with app? I am constantly resetting the time on the app and having to manually start my pool pump! The developer has replied but given a suggestion about time zone that is not part of the app...thanks for replying but your reply was not helpful.
Business response:
Hi Wendy, The pump controller automatically sets itself to the correct time as long as the time zone is set. You can change the pump's time zone settings in the app. If you'd like assistance with this, please call us at (800) 822-7933 and we'll be happy to help. Happy swimming! - iAquaLink Support
doesn't work everytime.
Business response:
Hi Nalani, Our apologies for the issue you're experiencing with the app. Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so we can connect you with a product specialist who can help. Thanks for letting us know. - iAquaLink Support
won't stay connected to wifi
Not great, unreliable
Business response:
Hi Erin, we apologize for any issue you might be having! Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so we can connect you with a product specialist who can help. We'll get you up and running. Thanks for letting us know. - iAquaLink Support
Works ok but often drops the connection and needs to be resynced. I also don't love that you need to allow location and actually enter your home address to get started. It's a pool cleaner!!! All you need to know is that I have a pool and not where the pool is
App gets stuck on wifi setup screen after choosing time zone.
App itself is fine. Control functions such as freeze protection make no sense. If you are going to have a Freeze protection Speed setting let that be the setting the system runs at. Not the higher of Priming or Freeze! So much energy wasted for no reason due to this. Edit: The system needs a run time total displayed in app. There is no place showing how long the pump has run during the day. When freeze protection runs it is distorting the scheduled amount of time the owner wishes to run.
Business response:
Hi Aaron, Thanks, we appreciate your feedback and will take your suggestions into consideration for future product developments! If you haven't contacted us yet, we still would like to help you set up freeze protection in a way that works for you; please give us a call at (800) 822-7933. We're always happy to assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.