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iAqualink app
About this business
outdated app...needs a face-lift and better scheduling functionality
Business response:
Hi R Parsons, We are always looking to improve the experience for our users and really appreciate your feedback. If there is anything specific we can look into, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
I wish it did more than the basic turning on and off of the equipment.
doesn't control rgb lights, can't change colour. Every now and again it will but most the time just turns them on and off.
Business response:
Hi Dale, we apologize for your issue with the lights! Please get in touch with us with details of what you are experiencing at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll be happy to assist. Thanks for letting us know. - iAquaLink Support
If there was a no star rating, this app would deserve it. Absolutely useless, connection and operation is mediocre at best. I feel scammed buying this product and all the automation associated. More headaches now then when on manual. Edit: THE WORST APP EVER
Business response:
Hi D0C7, Our apologies for your experience with the app. We can help! Please contact us at (800) 822-7933 and we can troubleshoot connectivity and ensure the app is set up to best suit your pool's needs. Thanks for letting us know. - iAquaLink Support
Very sloppy UI and difficult to program
Works great unless you experience a power outage, then the app refuses to reset or refresh itself. Will now have to have our pool guy spend another hour troubleshooting your system and/or app AGAIN because nothing else will work!!!
randomly loses connection. only way to fix it that I've found is to unscrew the cover on the wireless receiver and push the reset button. very annoying
App freezes at WiFi Search. Normally, I am forced to re-register my device annually, annoying on it's own but used to eventually work. This year however, the app freezes when looking for a WiFi connection so I now have ZERO remote features to my pool cleaner - and there are easily a dozen WiFi signals within range including mine. Several emails to dev have gone unanswered. Super annoying.
After the July 24th update the app is working consistently I can control my equipment on the web interface but the app sucks. I called for service with technical support on Friday morning your automated phone message indicated there was a 70 minute wait but I could leave my number and they would call me back. I did never got a call back send a text message to the app no response send an email no response call back said your office was closed. This is unacceptable. You need to deal with.
Business response:
Hello Bob, Sorry for your experience. You can reach us Mon–Fri 9AM–4PM. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you're experiencing as we serve customers across the country. We'll be in touch or feel free to call back - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.