This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Terrible experience. Sporadic connectivity at the worst times. Not reliable. Waste of money
Thought all issues were corrected with connection issues, I was mistaken. I've really had enough with this app. Operating pool manually. Don't waste your money and time on this expensive POS!
Business response:
Hi Bill, We really appreciate the updates and sincerely hope your app experience continues to improve. Please let us know if we can help in any way. Happy swimming! - iAquaLink Support
Why can't I choose custom light colors when I have led lights?? Also I can't change the colors at all anymore. App only turns them on and off. No color options. Wasn't like that a few months ago
At the start it worked but now I can't use it at all on my chlorinator and pool cleaner very disappointed
Business response:
Hi Bruce, We apologize for any issue you may be having with the app! We want to help. Please contact us at https://www.zodiac.com.au/contactus or at 1300 763 021 so we can assist you directly. - iAquaLink Support
APP will not connect via Bluetooth between phone and Alpha+ Pool Cleaner. Running App on Samsung S21+ phone. Both App and phone are updated to latest versions. It work for about a month then dropped wifi connection to home and will not reconnect thus need to setup again using phone and Bluetooth. MOST FRASTRATING PART IS THAT I HAVE CONTACTED COMPANY THREE TIMES AND NO REPLY. ITS BEEN OVER A MONTH!!! CAN YOU FIX THE APP OR CONTACT ME FOR A REFUND!
Does not work with WiFi We have 2 WiFi networks, one is hidden and the other has no password. The app does not let you manually enter the SSID for the hidden network, and will not connect to our normal network which doesn't have a password. It prompts for a password and refuses if not given one We can't use the app, and I feel this is unacceptable considering how much we paid for the pool cleaner They say it's for security reasons which makes 0 sense. A hidden network with a pass is very secure
Business response:
Hi, We regret the inconvenience. For security purposes, we do not allow users to connect Alpha, VRX, EPIC and Evo products to non-secured or hidden networks. We want to talk with you further, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We would like to help with your network or find a compatible cleaner - iAquaLink Support
Could access the other data my chlorinator shows and quite often becomes offline even though it's connected via ethernet. My pool builder installed but I would have certainly shopped about more knowing better.. Edit.. Trying to connect to the web to change schedule times rarely if ever connects. Useless!
Business response:
Hi Jamie, sorry to hear that your device goes offline. We have connectivity tips online: www.iaqualink.com/en/support. If that doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to help! - iAquaLink Support
Critical bug that renders unit useless if you are away from home: in rs link in web, add anything to your schedule but do not set the time, let your phone lock, come back to the app, you will see 'trying to connect' and a pop up that asks you to make changes before exiting this screen. At this point, you are completely locked out of web but can access extremely limited app area, no matter how many times you attempt to reconnect and hit the "ok" popup button. Resolution is simple and needed!
Does not work with WiFi We have 2 WiFi networks, one is hidden and the other has no password. The app does not let you manually enter the SSID for the hidden network, and will not connect to our normal network which doesn't have a password. It prompts for a password and refuses if not given one We can't use the app, and I feel this is unacceptable considering how much we paid for the pool cleaner
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,231 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.