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iAqualink app
About this business
Clunky, odd and confusing interface with frequent connection issues. Very difficult to use and program. I've had VCRs easier to set than this app! Nothing about it is straightforward and for the price I paid for the compatible equipment they should be ashamed of themselves. Developers have improved nothing in at least a year and I'm not expecting them to improve anything now - even with a 2.4 average rating! Tighten up. Your app sucks.
Business response:
Hi Leigh, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at (800) 822-7933 and we'll be happy to help! - iAquaLink Support
Was fine for about a week, then disconnected for no reason. On a desktop it says everything is online and working, so it's truly just this app (or the system that connects to the app) that is a problem. Needing to contact customer support every couple of weeks is a terrible business plan.
Business response:
Hi Bo, We sincerely apologize for the troubles you've had with the app. We'd like to help get your system stabilized, please contact us at (800) 822-7933 so we can connect you with a tech support representative. Thank you. - iAquaLink Support
This app 💀 has been disconnecting from my phone and it doesn't give me a reason or cause it takes a miracle to reconnect and when it does it only works for a little while.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app, Cesar. We'd be happy to take a look into this for you, please contact us at (800) 822-7933 Monday-Friday. We also have extensive troubleshooting tips online at https://www.iaqualink.com/en/support. Thank you. - iAquaLink Support
Can't utilize the pool light colors consistently. I clicked the white button 3 different occasions and its always a different color scheme. #scamproduct
Business response:
Hi Teressa, Thanks for your response. We appreciate it. Please give us a call at 1 (800)822 7933 Monday-Friday; our technical team will be happy to assist! - iAquaLink Support
This system and the mobile app is useless. Every time I use the Webb interface in the mobile app to change the schedule, it freezes up. You either have to call their customer service or reset your breaker to get it to unfreeze. I'm actively searching for a replacement system which I'm sure will cost me an arm and leg.
Business response:
Hi Julie, Our apologies for the issues you're experiencing! Exiting without saving will freeze the app, so be sure to save your changes. If you continue to have issues, please call us at (800) 822-7933 so we can help further. - iAquaLink Support
On an Android you can't change the colour of the lights, so they continually scroll through once you figure out how to get them on. Spent so much money on this system and it's just frustrating and no-one has answered my emails
Business response:
Hi Kate, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our technical support team at +1 (800) 822-7933 and they'll be happy to assist! - iAquaLink Support
Stopped working. Cannot remove a robot. Needs looks of work.
Business response:
Hi Chris, This doesn't seem right. We want to take a closer look at this for you. Please send a note to customerfeedback@fluidra.com so we can help. - iAquaLink Support
This app is horrible! If I could of gotten parts for my hand held PDA console, I would have. I can never get to the Web page. It says it is trying to connect, but never does giving me either an "undefined" error or telling me I need to save changes before exiting. How can I save anything when the darn thing won't even open. Plus when I go to support, it doesn't even allow me to type anything to send. Horrible waste of money.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app, Julie. We'd be happy to take a look into this for you; please contact us at customerfeedback@fluidra.com. Thank you. - iAquaLink Support
Trash. After having to pay $500 on top of my pool installation for the pathetic wifi transmitter the system is frequently down. Every time I go to do something I expect to get a red dot "system down" status. I have a mesh wifi system in my house and work in I.T., it's not on my end.
Business response:
Hi Paul, our apologies for the issues you're having with the app! Please contact us at customerfeedback@fluidra.com and a product specialist will be happy to help get your system up and running. Thanks for your patience. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,104 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.