This profile has been claimed by the business owner or representative.
iAqualink app
About this business
App doesn't work most of the time
Business response:
Hi Dat, we're sorry for the issues you're experiencing! Could you please send your phone/email to us at customerfeedback@fluidra.com? We'll get you up and running! - iAquaLink Support
Difficult to adjust
Business response:
Hi Joe, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customerfeedback@fluidra.com. Thank you for your feedback! - iAquaLink Support
Update 5/25/20 the new app revision went back to old boring style screen. Put in new router for better signal and that worked for the intermittent disconnect issues but with the latest android phone update and new app version now I'm back to the same old boring screen. And it is buggy and inconsistent now to turn on and off alll my features on the Rs 24. What happened?
Business response:
Hi Doug — Thanks for your feedback; we are always looking to improve our users' experience. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com with "Google Play" in the subject line. Thank you! - iAquaLink Support
Wow.. 2 apps in one with the web interface... How about bringing this ap into the modern age and blending all the app functionality into a single package. The web interface is horrible to navigate on a phone, even when it stays connected. Ugh... Kinda regretting I spent $1200+ on a new control board to get this wireless capabiliy through this poor excuse of an ap.
Business response:
Hi Danno, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com. Thank you! - iAquaLink Support
When I got new phone Samsung A50 cannot connect the robot. Says no internet connection. Worked fine with my wahwee phone I was able to link it to my Ipad and it is working now
Business response:
Hi Margaret, we apologize for the issues you're having! If you still have it, try your old phone. If the robot still doesn’t work, re-do the initial setup aka Provisioning (see your owner's manual or find it online at www.polarispool.com/en/products). If you need further help, email us at customerfeedback@fluidra.com. - iAquaLink Support
This app worked fine several years ago when I first got it. However, it has not worked on my Android since Android 9.0. their new interface on the app just hangs and crashes the controller. If I navigate to the web interface (the old clunky app) it works just fine, so it's not WiFi strength, configuration etc, it's clearly an app problem they refuse to fix/make work with newer versions of Android.
Business response:
Hi John, We apologize for the issues you're having! Please send your phone/email to us at customerfeedback@fluidra.com; a technical representative will be happy to help! - iAquaLink Support
Does not turn off spa heater when it says it's off
Business response:
Hi Stephen, we apologize for any issue you might be having! Could you send your phone/email to us at customerfeedback@fluidra.com? Please put "Google Play" in the subject line. We'll get you up and running! - iAquaLink Support
Crashes often. Using Android ver 10. Crashed as well in 9. Consistently disconnects with internet since May 21 upgrade. Extremely frustrating.
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
When I try to pair and connect my Exo iQ18 to iAquaLink the following happens: 1. I have my phone connected to the network I want to connect the Exo iQ18 to. 2. I press and hold the Up Arrow and OK button until the WiFi light starts flashing. 3. I open the iAquaLink app and press the + to add a new system. 4. I connect my phone to "Chlorinator" network. 5. App says "Success!" the prompts me to select network, I select the network my phone was previously connected to, and enter the passphrase. (Which I know I enter correctly)... read more
Business response:
Hi Anders, Our apologies! We've discovered an issue with the latest app release preventing access to the eXO chlorinator; our engineering team is currently working on a fix to release as soon as possible. Watch for an upcoming update to the app. We appreciate your feedback! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.