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iAqualink app
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This app is horrible! If I could of gotten parts for my hand held PDA console, I would have. I can never get to the Web page. It says it is trying to connect, but never does giving me either an "undefined" error or telling me I need to save changes before exiting. How can I save anything when the darn thing won't even open. Plus when I go to support, it doesn't even allow me to type anything to send. Horrible waste of money.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app, Julie. We'd be happy to take a look into this for you; please contact us at customerfeedback@fluidra.com. Thank you. - iAquaLink Support
Trash. After having to pay $500 on top of my pool installation for the pathetic wifi transmitter the system is frequently down. Every time I go to do something I expect to get a red dot "system down" status. I have a mesh wifi system in my house and work in I.T., it's not on my end.
Business response:
Hi Paul, our apologies for the issues you're having with the app! Please contact us at customerfeedback@fluidra.com and a product specialist will be happy to help get your system up and running. Thanks for your patience. - iAquaLink Support
New and very expensive Jandy VS pump ran pretty well...almost no issues at all for almost 2 seasons. Now pump has been off for 2 weeks... Even after paying $107 for a new iqpump01. Now being told there are no service centers near me. May hear from a regional rep in 2 to 4 days per Fluidra rep. I would agree with all other comments that this app is full of bugs.
Business response:
Hi David, We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customerfeedback@fluidra.com. Thank you. - iAquaLink Support
Junk
Business response:
Hi Mark, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customerfeedback@fluidra.com. - iAquaLink Support
Frequently crashes
Business response:
Hi Adam, sorry to hear you’ve been experiencing some crash issues. Please contact us at customerfeedback@fluidra.com and share as much information as you can. We will definitely investigate your case. Thank you for posting! - iAquaLink Support
After the update my iq pump 01 interface no longer receives power from my hayward system after 2.5 years with no issues, this is very frustrating!!!
Business response:
Hi Jayson, This doesn't seem right. We want to take a closer look at this for you. Please contact us at customerfeedback@fluidra.com so we can help. - iAquaLink Support
Non-intuituve, odd interface.
Business response:
Hi Carlene, We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com. Our support page is a good resource for general information: www.iaqualink.com/en/support. Thanks for your input! - iAquaLink Support
I keep having to Uninstall the reinstall.
Business response:
Hi Rick, We're sorry about the issues you're having with the app. Please contact us at customerfeedback@fluidra.com and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon. - iAquaLink Support
App improved but...why is there still a Web button for standard settings like scheduling etc? I'm confused why the app can't be a full app experience. What is the reason for Web link? It's such a poor experince on smartphones!!
Business response:
Hi Kesh, Thank you for your feedback! Input from users like you help shape our future developments. If we can help in any way, please let us know. Enjoy your pool time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.