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iAqualink app
About this business
Work terrible always loses connection
Business response:
Hi Ronnie, Please note a widespread Amazon AWS outage is impacting iAquaLink service for some customers. We are working to restore service as soon as possible. Customers can still access their systems by logging in through the web portal at iAquaLink.com. Thank you for your patience as we work through this. - iAquaLink Support
This has got to be one of the most inconvenient apps I have ever used and after paying ~$850 for the board it is really disappointing. I can work everything off my computer but, as soon as I launch the app on my phone it hangs. If I add the board\device it is fine but, who wants to do this every day? You all should be shared for this.
Business response:
Hi James, We're sorry about this issue. Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon. - iAquaLink Support
Unreliable, clunky and annoying. If you can find (or recommend) a better pool management app then get it (and tell me about it). The install is hard, connectivity is terrible, and the overall app itself is sad. I find I have to relaunch it constantly just to work. It is also incredibly basic- basically a bunch of on/off toggles and nothing else. A pool management app could do so much more. I'm sure it's a matter of time before some clever startup eats their lunch and gives us a Nest like app.
Business response:
Hi Nick, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com or (800) 822-7933. Enjoy your pool time! - iAquaLink Support
App shows device offline and does not allow access, but can connect via PC on the Aqualink website and works. All lights on device show connected and online. Sat on phone for tech support for 30 mins, only to be told experts are in a meeting! Useless app and support.
Business response:
Hi Justin, We apologize for the inconvenience and want to help. Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and a specialist will be happy to assist. - iAquaLink Support
Lost connection message every single time I try and do anything. Brand new system very frustrating is an understatement.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app, Justin. We'd be happy to take a look into this for you, please contact us at customerfeedback@fluidra.com or (800) 822-7933. We also have troubleshooting tips online at www.iaqualink.com/en/support. Thank you.- iAquaLink Support
Not a good User Interface or Experience. I often have time accessing the app and when using the web portion it freezes when trying to change settings. They need a lot of improvement on the UI and UX side of things. If it worked properly it would be a great product, it's just not up to par for an app or even a web app.
Business response:
Hi Kristin, Our apologies for your experience with the app! Our tech team can help. Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and a specialist will be happy to assist. - iAquaLink Support
As a property manager for over a year this system is a headache. The system crashes or disconnects every 2-3weeks and then i have to spend a minimum of 2hours trying to reconnect and sync everything back up to working order on site, usually while guests are staying at a vacation rental. The system is down again, except now that i spent 3 hours working on it yesterday, it won't heat the spa up to desired heat and the app doesn't work at all. If i could leave 0 or negative stars, i would.
Business response:
Hi KSL TV, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. Thanks for your patience! - iAquaLink Support
Exo IQ PH doesn't add to app, and get stuck updating firmware.
Business response:
Hi Lewis, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
Negative stars getting worse - very poor response and times out
Business response:
Hi Roy B, Our apologies for your experience with the app! Our tech team can help. Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and a specialist will be happy to assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,104 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.