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iAqualink app
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Useless. App won't connect to the very expensive pool cleaner. Tried on 4 mobile devices. Support don't reply. Going to return it and go for a Dolphin cleaner instead.
Business response:
Hi Jonothan, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? We'll get you up and running. You can also find troubleshooting tips online at https://www.iaqualink.com/en/support. - iAquaLink Support
Going through the set-up procedure was painful. At each step, the app hung up, had to be closed, restarted and each step performed again. At least when the steps were performed the subsequent time, they worked but then the next step hung up. Go back to start, (I felt like the game Snakes and Ladders), repeat all the steps, etc.. Remote control could be more sensitive. Unit cleaned the pool well, app could be improved.
Business response:
Hi Chris, we're sorry to hear this! We'd like to help. Could you please forward your review, along with your phone/email, to us at customerfeedback@fluidra.com? - iAquaLink Support
It's constantly crashing and saying lost connection. Even if I'm right next to my WiFi. Very frustrating. Also the switches have a mind of this own. For example, I turn the pump off and it goes back on 5-10 times. Very buggy. I rely on this forsomething that's supposed to bring me pleasure and it just brings me a lot of frustration. I just ran the update, so I hope that will help. These problems have been consistent though for the last couple of years. I hope you can make this work better.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. If the update doesn't fix things, we'd be happy to take a look into this for you; please contact us at customerfeedback@fluidra.com. Thanks! - iAquaLink Support
Doesn't work well, I don't recommend. Very unstable.
Business response:
Hi Leo, we're sorry to hear this! We'd like to help. Could you please send your phone/email to us at customerfeedback@fluidra.com? - iAquaLink Support
Wifi connection keeps cutting out, my WiFi router is about 8 feet away from me and the robot and it keeps cutting out.
Business response:
Hi Robert, we apologize for the connectivity issues! Could you please send your phone/email to us at customerfeedback@fluidra.com? We'll get you up and running! - iAquaLink Support
App stability has gotten terrible. Each time I open it crashes the first time or gets 'stuck' trying load. Have to either re-open or go to App info, force stop, and clear cache, then re-open. Less than ideal. Please issue a sw update.
Business response:
Hi! Our apologies for the issues you're experiencing! Please forward your review, along with your contact information, to customerfeedback@fluidra.com so we can get your app back up and running for you! - iAquaLink Support
App keeps spinning and I have to shut down every time. It is also too basic and doesn't sync well enough.
Business response:
Hi John, We're sorry to hear about the issues you're having with our app! Please contact us at customerfeedback@fluidra.com so we can put you in touch with a product specialist to try to get things working better for you. - iAquaLink Support
App is not compatible with Android tablets. Won't install on new Galaxy Tab A with Android 9 because it says it's incompatible with the device.
Business response:
Hi Larry, We have news you may be interested in! We are planning Android tablet support in a new release at the end of September. Thank you so much for your patience as we prepared for this rollout! - iAquaLink Support
New version is very buggy, constantly crashed and requires restarts to get anything to show other than a spinner. Not worth the UI upgrade, at least the old crappy UI functioned correctly.
Business response:
Hi Rick, we apologize for any issue you might be having! Could you please send your phone/email to us at customerfeedback@fluidra.com? We'll get you up and running! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.