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iAqualink app
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This app shocking. I can't pair my bluetooth to this for my new robotic pool cleaner. The waiting time call centre is shocking. I had wait least hour to answer too by the customer support member.
Business response:
Hi Mark, our apologies for the issues you're experiencing! Our call center is working with COVID restrictions, so sorry about the delay. If you still need assistance, please send details and your contact information to us at customerfeedback@fluidra.com, and a product specialist will be happy to help! Thanks for your patience. - iAquaLink Support
Awful to use. Cannot run smoothly. We have had a few tech people to sort issue and none can. They have spoken to zodiac and issue always remains unsolved. Now we can't even connect to link and it is 10 metre from wifi relay.
Business response:
Hi Elizabeth, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. - iAquaLink Support
12/19/20 update:. Dropped a star. App won't open again. Says problem establishing a connection, please refresh and try again. Message support via app not working. Tried refresh,.restart, logout, cache clear, waiting, nothing works. Frustrating, just want to use hottub and can't. "Talent is important but dependability is critical." Great, when it's great. Frustrating when it's not. I wish it would be consistently solid for a long period of time. Currently can't connect after update.
Business response:
Hi Ron, Our apologies for the connectivity issues. We can help! Please contact us at customerfeedback@fluidra.com or (800) 822-7933 so a specialist can assist. Thanks for your patience. - iAquaLink Support
Update: issue resolved. Thanks to the developer for responding and explaining the issue (AWS outage, not an app issue). Updated rating. Original: App no longer works. All of a sudden will not log us in, on both an iPhone and an Android. Have to log into the website to control my pool now and I hate it
Business response:
Hi Nina, Thank you for the update! We're happy to hear that you are back up and running. Please let us know if we can help in the future; our support team is happy to help! - iAquaLink Support
I have for 3 years and only work the first month. Try calling customer service and can never a straight answer. It's ridiculous paying all this money for a useless device. It is extremely frustrating and disappointing.
Business response:
Hi Candida, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. Thanks! - iAquaLink Support
Slow is okay, but the stability is very poor.
Business response:
Hi Jay, We apologize for the issues you're having with the app. We want to help! Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and we'll troubleshoot your setup to stabilize your system. - iAquaLink Support
Same issue as everybody else on this review... FIX IT!
Business response:
Hi Edward, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. Thanks! -iAquaLink Support
Dropped connectivity/Difficult to reconnect I read other's comments, and yet Zodiac has yet to address the issues with it's iAqualink app. Not sure what the purpose of asking customers to call the Customer Service number will help. Fix the app already.
Business response:
Hi Alan, If you call our support team at (800) 822-7933, they will troubleshoot your specific setup to help get your system's connectivity optimized. We're here to help! - iAquaLink Support
Won't allow me to download on Galaxy S20. Is the app compatible with this new phone?
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.