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iAqualink app
About this business
iAquaLink allows you to control your pool anytime, anywhere. Using our free app for your smart phone or web-connected device, you can control all the elements of your pool or pool/spa system, even when you're on the go.
This last update in September 2019 has bricked my system. My pool vacuum will no longer work at all. Support has been incredibly slow and unhelpful in solving my issues. The screens are still there but all of the buttons are gone so I cannot actually do anything with the app.
crashes ever since they updated it. it takes 3 times to load the app before it will stop crashing. it does this reliably every time. crash, crash, then load.
The entire system of pool device + app is iffy and unreliable. The pool device's network connection is frequently interrupted when no other phone, computer or TV on same WiFi has the issue. The app is intolerant of disconnects: try to edit schedules using the hacky web app interface => connection lost => most features become unusable => need support reset. The system is unfit for use in real environments. Developer tries to address issues in case by case support without fixing underlying causes.
The latest update from 9/16/19 has been a trainwreck. When I go to my pre-set pump schedules and attempt to slide the blue dot from left to right to activate one of my schedules, it will ignore my request and slide the blue dot back to the off position. Customer support takes a whole day to get back to me....still no resolution. Extremely disappointed. Shouldn't an app update IMPROVE the user experience? Good grief.
Brand new install Exo IQ Ph with Proflow VS pump. Connected Exo to wifi in the app no worries, app says firmware update required will take 10-20 minutes the update wheel just spins forever them times out. Have tried like 10+ times over the day and doesn't work. Very disappointed. Strong wifi signal and very fast internet so can't see the issue.
Last version was rock solid. This one is giving me fits, constantly dropping the web connection on my Android 10 Pixel. Hopefully a reinstall will fix it
New update is terrible, do not update if you can help it. Fonts too small to read, not sure why the developers are not making accesible but this is unacceptable. Previous layout is far superior for readability and usability. Also, what is with the pool picture over the temperature data...wow we know this is for pools...which is why we are using the app. Please don't clutter the screen with images that distract from functionality. Please hire a professional to fix this and for further updates
Have been very disappointed with this system. Works fine for a while then locks me out and I have no control over my pump. Response time from the company or my pool company that recommended and installed this system has been horrible.
Having problems connecting to pumps
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 3,991 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.