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iAqualink app
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I've had this system and I've never even been able to connect it to my phone. I get to the connected stage on my phone and it says it is connected but there is no internet. Then the Bluetooth connection times out and I have to go back outside and do it again. Totally frustrating.
Business response:
Hi carter d, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Seems like app never work properly aways hanging up and no call backs after leaving #
Business response:
Hi Raymond, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. If you left your number, we WILL get back to you and we'll help get your app working for you. - iAquaLink Support
Tried using this unwanted App, but it's asked me for my new password several times. It's a frustrating waste if time.
Business response:
Hi Damon, This doesn't seem right. We want to take a closer look at this for you. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
If there was a no star rating, this app would deserve it. Absolutely useless, connection and operation is mediocre at best. I feel scammed buying this product and all the automation associated. More headaches now then when on manual.
Business response:
Hi D0C7, Our apologies for your experience with the app. We can help! Please contact us at (800) 822-7933 and we can troubleshoot connectivity and ensure the app is set up to best suit your pool's needs. Thanks for letting us know. - iAquaLink Support
I understand it works with Alexa but Alexa is for people with iOS because Siri sucks. Android folks use Google Home.
Business response:
Hello Andrew, We're so glad to hear that the app is working well for you! The app does not currently support Google Assistant, though Alexa is supported. We appreciate your feedback, as our developers are always looking to improve the app. Enjoy your pool time! - iAquaLink Support
The app appears to sit on 20 plus year old technology. It hangs frequently and I have had to reinstall it twice which makes me wonder about its security. When it works, it works well but the constant problems makes me wonder about its security and if I have introduced something dangerous to my phone. Using this app is a little like playing Jenga with Legos; it works but it constantly annoys you when you are trying to have fun. Downrate your pool co too.
Business response:
Hi Steve, This doesn't seem right. We want to take a closer look at this for you. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot and get your app working properly and allow you to enjoy your pool time. Thanks for letting us know. - iAquaLink Support
Very difficult to initiate when I moved into a new house still trying to make sure it works
Business response:
Hi r a n j i t nair, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. Thanks for letting us know. - iAquaLink Support
So for the last couple of months it will do the spinning thing. Close it and open it several times. Sometimes it will work and sometimes it doesn't. Now since yesterday it says my session has expired and makes me login again.
Business response:
Hi Claire, Sorry for the issue you're experiencing with the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly and get the app up and running for you. Thanks for letting us know. - iAquaLink Support
Inconsistent connection and filled with bugs. The worst is when it ghosts, and starts opening and closing menus, or clicking buttons while you just look at the screen. Maybe not the app only issue, as it will do it on the computer as well. Try calling tech support and you get no answer. Since they were acquired by a Mexico based firm they really suck. Buy Hayward IMHO. This is a year long issue and I have been told I would be contacted only to be ghosted or sit on hold for 1+ hour...
Business response:
Hi Michael, Please send your contact information to us at customerfeedback@fluidra.com and we'll be in touch to assist. Thank you! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,690 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.