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iAqualink app
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App does not work quite often and when it does, it is very slow. *Edit - I have sent the feedback as requested
Business response:
Hi Eric, Our apologies for this! We'll look into this issue for you. Please send us your contact information to customerfeedback@fluidra.com and a specialist will be happy to help. - iAquaLink Support
This app is absolutely worthless. The "web" screen is so tiny that it's nearly impossible to use. But that's a moot point because EVERY TIME I try to change any schedule settings, the web screen hangs and says it's waiting for connection. The old PDA was better than this app, and that technology is 15+ years old. Zodiac, if you read your reviews, please fix the many problems with your app. A rating of 2.4 is shameful. Eliminate the "web" and write an app that actually works.
Business response:
Hi Karen, We're sorry about the connectivity issues you're experiencing. Please contact us at customerfeedback@fluidra.com so a specialist can help get you up and running. - iAquaLink Support
Cannot select red light. Even though it exists for the USA color sequence
Business response:
Hi Santino, Our apologies for the inconvenience! Red is not selectable as an individual color on the Jandy WaterColors lights at this time. We appreciate your feedback and will take your suggestions into consideration for future product developments. - iAquaLink Support
Automation is not acceptable 😒 if you have manually operate the features. Not recommend
Business response:
Hi Chris, We're sorry about the issues you're having with the app! We'd like to help; please send details of what you are experiencing to us at customerfeedback@fluidra.com and a specialist will be in touch to assist. - iAquaLink Support
So frustrating. Keep a saying "internet may not be available " despite strong connection. Tried clearing cache on my phone, re booting phone, uninstalling and reinstalling the app. Nothing works.
Business response:
Hi Bozena, Our apologies for the issues you're having with connectivity! Please forward your review, along with your contact information, to customerfeedback@fluidra.com so we can help get your app up and running. Thanks for your patience! - iAquaLink Support
Rubbish! Glad I kept a remote!
Business response:
Hi Kim, we apologize for any issue you might be having! Could you send details of what you are experiencing, along with your contact information, to us at customerfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
Doesn't do much at all System setting screen is blank.
Business response:
Hi Beavis, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? We'll get you up and running. Thanks for your patience! - iAquaLink Support
Since the big update, the interface is far better and very easy and intuitive to use. Love it. However, connectivity issue are still a major problem. Every few days, it can't connect to wifi, so I find myself going through the setup process again. And of course the setup process never connects the first time, only on the third or fourth try. Sometimes even that doesn't work, and I end up clearing data/cache and even uninstalling and reinstalling. It shouldn't take 20 minutes to turn on a spa.
Business response:
Hi John, We're glad you like the update! Our apologies on the connectivity issues, however. We want to help. Please send your phone/email to us at customerfeedback@fluidra.com so we can look into this for you. Thanks for your patience! - iAquaLink Support
Good system but, horrible connection, take you forever to get connected to the system, some time work great, iaquaLink should do something about this problem
Business response:
Hi there! Our apologies for the issues you're having with connectivity! Please forward your review, along with your contact information, to customerfeedback@fluidra.com so we can help get your app up and running. Thanks for your patience! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.