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iAqualink app
About this business
Horrible app. It never connects. When you turn the spa off it will turn it back on.
Business response:
Hi Heather, our apologies for the inconvenience! we'd like to speak with you to see how we may be able to assist. Could you please email your phone number to customerfeedback@fluidra.com? Thanks for your patience! - iAquaLink Support
Latest update does not let me login. But web browser login works fine. Previous versions wold also crash randomly. Each revision gets worse.
Business response:
Hi David, Our apologies for this! Please try resetting your password. If that doesn't make things better, please email your phone number and "Google Play" to us at customerfeedback@fluidra.com and a product specialist will contact you to see how we can help. Thanks for your patience! - iAquaLink Support
The app won't download from the play store. Are you having issues
Very touchy app ... used to work and now it doesn't. Tells me my system is offline. Yet I can go on my desktop and access the controls. Everything in my house that runs on wifi works so my system is not offline. Still does not work. I did an uninstall and tried a fresh install of new version. Still says system offline 😥
Business response:
Hi Laurie, We are really sorry for the trouble! We'd like to talk with you to learn more about your issue; please email us your phone number to customerfeedback@fluidra.com and a product specialist will be in touch. Thank you for your patience! - iAquaLink Support
Ok when it works but it never does for long. Constantly unable to connect despite router and wifi extender working fine. Constantly need to reset and sometimes it still won't connect. The greenight is flashing on thw unit but can't connect on my phone so is useless. I just want to turn off the damn spa light and it's taken me hours.
Business response:
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to take a look into this for you, please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
This app is terrible and so is the jandy aqua link system. Avoid if you can!
Business response:
Hi Shea, We're sorry you're experiencing issues with your iAqualink app and AquaLink system. Please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Brutal interface! Obviously nobody in charge has studied interface design. The web app is useless on smartphones. All the text and buttons are ridiculously tiny. Why doesn't it scale to your screen? It needs a complete overhaul and redesign. Also, it is incredibly counter intuitive. Please update our and include pop up hints and helps. Not everyone works for iAquaLink and understands your system like you do. If someone designs something better for pool and spa control I'll be first in line.
Business response:
Hi K S, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can help with now, please email us at customerfeedback@fluidra.com and a product specialist will be in touch. All the best, iAquaLink Support
Used to work great up until iqpump firmware and this app were updated. Now the schedule is not set to my time zone, even though it shows the correct time zone selected. Instead of coming on at 8am, its starts at 12am. And trying to get the correct time to have the pump turn on at 8am won't happen! Frustrated for sure. Hope this app update corrected this issue?
Business response:
Hi John, We apologize for the issues you're experiencing with your iAqualink app. Please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Had difficulty getting it to work at first then it worked for about 2 weeks and now won't connect. Have tried uninstalling and re installing and still nothing Fran
Business response:
Hi Fran, We're sorry you're experiencing issues with your iAqualink app. We have connection tips posted on www.iaqualink.com/en/support. If you need more assistance, please email us your phone number at customerfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.