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iAqualink app
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App will not stay connected to the robot vacuum and will not connect to the wifi.
Business response:
Hi Michael, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot. You can also find connectivity tips online at www.iaqualink.com/en/support which may help. - iAquaLink Support
Constant connectivity issues. Need to kill app every other time and relaunch. First screen brings up pool as if I have multiple pools that I should select from. The way it needs to work is tap on the app, app launches and jumps right into all the settings for my pool. Just make it work. I know you guys think it works that way, but it really doesn't.
Business response:
Hi Mark, We're sorry to hear that you're still having issues with the app. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 so we can help resolve the issues and allow you to enjoy your pool. - iAquaLink Support
Just purchased a VRX IQ+ from Leslie's as part of Polaris Days Promotions. Assembled the dock, got the robot in the pool and power it all up only to find that the app DOES NOT connect to the device. I cannot even get to the wifi setup screen as the app will connect successfully using Bluetooth and return to a "Connecting" window where it will hang. I have restarted my phone, the robot control unit, cleared the app data and cache with NO SUCCESS. The control unit is right next to a router. Extremely disappointed with this pur... read more
Constant connectivity issues. Need to kill app every other time and relaunch. First screen brings up pool as if I have multiple pools that I should select from. The way it needs to work is tap on the app, app launches and jumps right into all the settings for my pool. Just make it work.
Business response:
Hi Mark, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customerfeedback@fluidra.com. - iAquaLink Support
Never works, posted a review here and they said call a number. Called the number-20 minute wait said leave my number and they would call back when it was my turn.(just to be clear this was well over 4 hours ago lol) Never called. Terrible app, product, and service.
Business response:
Hi Ryan, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. In the meantime, you may want to check out the connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Works occasionally. When it does, it's convenient to control your system from an app. But vast majority of the time, app won't connect or loses connection with your equipment. Honestly, it's just better to use the web based portal and avoid the frustration the app causes.
Hi, the instructions mentioned adding my iq20 to the app but the menu option in the add a device section doesn't have and option to add a iq20 unlike the video you posted on YouTube. What happened? Please fix, thanks
this app makes my phone freeze and restart randomly. it has a very outdated feel and often has issues. it's junk. will have to install/uninstall every time I use it from now on.
Business response:
Hi David, Our apologies for the issues you're experiencing with the app. Please log out & back in (if you're logged in already). Then please change your password. Next, clear the app storage/data, and then uninstall and reinstall the app. This should do the trick; if not, give us a call at (800) 822-7933. Thanks! - iAquaLink Support
We have had this app for about 1.5 years and had trouble with it since day 1. Connectivity isues, then they hard-wired the app (rather than bluetooth), then they replaced parts, etc., etc. I am so disappointed with this app that I would not recommend it for anyone. For the price of the pool this app it is a shame that it has essentially soured our experience with the pool.
Business response:
Hi Mark, We apologize for your poor experience with the app. We'd like to help! Please contact us at (800) 822-7933 with details; our product specialists are happy to assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,690 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.