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iAqualink app
About this business
Can't get the app to work anymore... I used to be able to login and see my $1500 irobot pool cleaner and control it, to some degree, from my phone. Now all I get is a blank screen which means I have to do everything from the stand. I've reinstalled the app twice, to no avail... Definitely not happy!
Business response:
Hi Corliss, This doesn't seem right. We want to take a closer look at this for you. Please forward your review, along with your contact information, to customerfeedback@fluidra.com so we can connect. Thanks for your patience. - iAquaLink Support
Never works!
Business response:
Hi Doug, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Please forward your review to us, along with your contact information, to customerfeedback@fluidra.com so we can learn more about the issues you're experiencing. - iAquaLink Support
Connection problem constantly!
Business response:
Hi Heng, we're sorry to hear that you're having connectivity issues with the app! Please forward your review, along with your contact information, to us at customerfeedback@fluidra.com so we can help you directly. Thanks for your patience! - iAquaLink Support
Can't access web portion of app. I apparently forgot to save a new schedule I input for the pool pump under the web portion of app - the only place you can do schedules and adjust variable speed pumps for whatever reason. Now, when I click on "Web" to try and access that part of the app again, all I get is an error box saying "Program changes must be saved before exiting this screen." I have tried restarting the app, restarting my phone, etc. and nothing works.
Business response:
Hi Dustin, so sorry for the issues you're having! You just need to flip the breaker off and on for your AquaLink RS system to reset it. Not saving changes on that screen will cause the firmware to crash. Kudos for identifying the source of the problem! Let us know how this works for you. - iAquaLink Support
Would be perfect if only you only had google assistant support. Please look into!
Business response:
Hi Thomas, thanks for your review! We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions! - iAquaLink Support
Not reliable and very frustrating when I need to use!
Business response:
Hi Danny, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? We'll get you up and running. Thanks for your patience! - iAquaLink Support
Review is for the app. I LOVE MY DEVICE! App opens App sees device App attempts to load device App says too much for me sorry I am just going to crash now.
Business response:
Hi Robert, we apologize for the troubles you've had with the app. Please forward your review to us, along with your contact information, to customerfeedback@fluidra.com, and a product specialist will be in touch to help. Thanks for your patience! - iAquaLink Support
Always offline, it was offline for a month. Was up last week, now offline again. 😫 Again, back to the offline.
Business response:
Hi Chilldog22, We're so sorry for your experience with the app! Please forward your review to us, along with your phone number, to customerfeedback@fluidra.com so we can help get your system back into operation. Thanks for your patience! - iAquaLink Support
The app keeps losing it's connection and I have to force close the app then reopen it every time I want to use it.
Business response:
Hi Patrick, we are sorry for the connectivity issue you are experiencing! Could you please forward your review to us, along with your contact info, to customerfeedback@fluidra.com? We'll get you up and running. Thanks for your patience! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.