This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Not only is it app keep crashing all the time. The hardware that it is supporting has ridiculously expensive spare parts(or none). Do yourself a favor avoid zodiac/Jandy products for your pool. As far as a support from this app I only had the chance to deal with incompetence and morons . Their advice is as stupid as reboot your phone. Uninstall/reinstall the app, or referencing updates that do not exist. We are now a month into these repeat failure and no progress from support....
Business response:
Hi A . R, We apologize that the app is giving you trouble! Can you please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support
Decent app but this years version has constant crashes after the first load (works first time but when you reopen it crashes until you force close the app) Not a huge deal just have to close it and reopen it but annoying for sure. I cleared all data and issue reoccurs. On a Samsung S10 please fix !
Business response:
Hi Jeff, We're sorry you've been experiencing some crash issues. Can you please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support
Worked fine for two months. Now won't allow login even though I can login via web browser. Uninstall and reinstall no help. Pretty irritating. Finally received ptomised tech support call...after three weeks(!!)...by that time I had debugged problem. Sad.
Business response:
Hi Luke, We apologize for this! Try clearing the cache: long-press the iAqualink icon, then go to App Info. Tap Storage, then tap Clear Cache. If that doesn't help, please email us at customerfeedback@fluidra.com with your phone number and "Google" and a product specialist will be in touch. Thanks for your patience! - iAquaLink Support
This new version is super buggy it crashes constantly. Not sure why they won't fix it the previous app was no where near this bad. Very poor programming!!!
Business response:
Hi Robert, we apologize for any issue you might be having! Could you send us your phone/email to customerfeedback@fluidra.com? We want to get you up and running. Thanks for your patience! - iAquaLink Support
This is the worst system I have purchased. I had it installed by a licensed contractor who promised me that it will work better than the original Iaqualink system that I previously had. It cost me $2100.00 for this ststem and it hasn't worked properly. It goes offline a number of times every day. It still doesn't work now on my Samsung Galaxy Note 9. I am requesting a service tech from Aqualink "ASAP" to contact me and fix my problems or install a new system at no cost to me. I have read your answers and it is not our fault ... read more
Business response:
Hi Steven, we are always looking to improve the experience for our users, and really appreciate the feedback. Please send us your phone/email to customerfeedback@fluidra.com and a product specialist will be in touch to see how we can help. Thanks for your patience. - iAquaLink Support
Since the update, the app has been errantly turning on the pool heater which is not programmed to be on at anytime. The system and/or app also cuts off the pump, waterfalls and othe programmed functions randomly during its scheduled time to run which is bery frustrating. I check the programming through the PDA and everything is scheduled properly.
Business response:
Hi Alan, This doesn't seem right. We want to take a closer look at this for you. Please email your phone number and "Google Play" to customerfeedback@fluidra.com and a product specialist will contact you to see how we can help. Thanks! - iAquaLink Support
Issues with the scheduling. Once I schedule a certain number of operations, the system can't handle additional. I attempted to schedule clean mode but clean mode would not show on the screen, as I set days and times, it changed the schedule on one of the operations already set.
Business response:
Hi Robert, This doesn't seem right. We want to take a closer look at this for you. Please email your phone number and "Google Play" to customerfeedback@fluidra.com and a product specialist will contact you to see how we can help. Thanks! - iAquaLink Support
does a very mediocre job as a remote on off controller. does not use consistent terminology, therefore confusing. changes made in portions of the programming do not always update in other areas. i have been using it for 5 years and they have made no improvements. One year later, no improvement at all.
Business response:
Hello Jim, Thank you for your feedback. Our developers hear you, and they are working hard on improvements, stay tuned for app updates! AquaLink
I've had this app for a couple of months and it crashes EVERY TIME I use it. If I open it to turn on a pool feature, it will crash when I go back to turn it off. My cleaner has stayed in the same place (missing scheduled cleaning time frames) multiple times. I have a brand new pool and this app is frustrating. I've had to turn it on other turn on the cleaner on my own to make up for it, but I don't always catch it. I hope the app developers resolve these issues soon.
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.