This profile has been claimed by the business owner or representative.
iAqualink app
About this business
App constantly crashing - very, very frustrating. At this moment, it's not even functional.
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
Quits working. Just spins.
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
Extremely buggy, app crashes almost every time I use it.
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
Crashes and disconnects constantly
Business response:
We're experiencing increased rates of usage and there may be a temporary disruption to service. Your pool equipment will continue running normally if you can't connect to your system temporarily. We're making improvements to handle this surge; please let us know if your issues are resolved or continue. Thank you for your help! - iAquaLink Support
It unfortunately sucks, but when it actually works it's fine. Connection issues, crashes, says I'm offline etc. It's not my wifi connection because everything else works fine at my house so it is something on their end. I've had to call their technical support several times for help...
Business response:
We sincerely apologize for these troubles! Try clearing the cache: long-press the iAqualink icon, then go to App Info. Tap Storage, then tap Clear Cache. If that doesn't help, please email us at customerfeedback@fluidra.com with your phone number and "Google" and a product specialist will be in touch. Thanks for your patience! - iAquaLink Support
Works very well. Update - 4/17/2020 - I haven't used the app much in the last year because everything has been working fine. But, my pump is really loud (needs to be replaced) so I tried getting into the app to change the schedule time of the pump. The app looks all different and the only thing that it will allow me to change is the temperature. I can't get to any other options. Not too happy with the app at the moment.
Business response:
Hi Suzanne, We apologize for the frustration! The schedule setting you're looking for is not available in the app but is in the web interface. We hope this helps! - iAquaLink Support
When opening the schedule to check on when things are running or to make changes the AM and PM is jumbled over the times so you cant read it or tell what the times say and what equipment it's for. I was told that it works fine if you have a iPhone but my problem happens when you have a android phone. I love my Android phone and should not have to change to a iphone just because of the app. I'm very upset. I want to use it on my android with out these issues on things showing up clearly.
Business response:
Hi Diane, We are really sorry for the trouble! Please email a screen shot and your phone number to customerfeedback@fluidra.com and a product specialist will be in touch to see how we can assist. Thank you for your patience! - iAquaLink Support
Got it installed and operational on my wife's iphone, but it does not work on my android. any suggestions?
Business response:
Hi Denis, we apologize for the issue you're having! Could you please email your phone number to customerfeedback@fluidra.com? We'll get you up and running. Thanks for your patience! - iAquaLink Support
The app shuts down intermittently and routinely loses connection to my Wi-Fi.
Business response:
Hi Natasha, we are sorry for the trouble! We'd like to help. Could you please email your phone number to customerfeedback@fluidra.com? Thanks for your patience! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.