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iAqualink app
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This may be,by far, the worst pool app ever made. In the last 6 months, it has gotten even worse. It used to be bad,but not this bad. Nothing has changed on our end. But, in the last 6 months, it hasn't worked once. Our pool builder is hearing the same from many of his clients. To the point that they are looking at alternative options. Stay far away from this app. Trust me. It's not worth the money.
Business response:
Hi Damon, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
This app HAD worked great since 2019. It now is constantly offline. After repeatedly reseting it via the unit it goes green for a few seconds and reverts to red/offline. I don't know what changes occurred at the 4/15/22 update, but the app is now broken/useless.
Using the App for about a year now. Overall worked about 50% of the time frustrating but, after all I'm seating by the pool and restarting an app every other time, not the end of the world. Unfortunately a recent software update killed it completely and it's not working. I restarted it a few times, deleted the app and reinstalled, called support (not answering) sent a support message and received "Thank you for your feedback" note. Hopefully a new software patch will come soon....we'll see.
Horrible
Clunky and quite often non-functional; the web app is totally broken. The main equipment contol pages work when they connect - one just cannot schedule anything.
Also having connectivity issues. Won't stay connected or fails on every retry! Can only run Jandy pump in manual.
The app does not update . Been like 2 weeks of trying
Business response:
Hi dannrescue, We apologize for any issue you might be having! Could you please share details of what you are experiencing with our customer support at (800) 822-7933? We'll get you up and running.- iAquaLink Support
Great when it works.... spoiler alert: it often does not work. At least a third of the times I open the app it doesn't do anything, just spins. The web interface is much more reliable, but also much more clunky. If anyone knows of an alternative that I can use w my Jandy system, please put all of us out of our misery and let us know
Business response:
Hi matt, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup with you to get it working consistently. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
pretty awful unfortunately. it disconnects very frequently, and is quite challenging and has to be precisely timed to get it to reconnect to your home Wi-Fi. on the plus side, it can teach you a lot about patience.
Business response:
Hi Johnathan, Our apologies for the connectivity issues you're experiencing. We can help! Please give us a call at (800) 822-7933 and we'll troubleshoot your setup to get it working better for you. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,690 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.