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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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One minute there lending to me next there telling me take a hike not that great of service to native I Guess
Business response:
Dear Andrew, Thank you for taking the time to review iCash. We apologize and understand your frustration.To assist you better, could you please send us an e-mail to support@icash.ca that has your phone number requesting to be called back. Best regards, iCash Team
App isn't working, won't send sign up emails for example
Business response:
Hi, CRC. We’re sorry that we were unable to meet your expectations with your most recent experience. To assist you better, could you please send us an e-mail to support@icash.ca that has your phone number requesting to be called back. Best regards, iCash Team
a horrible company to deal with. they claim to want to help but don't. when you ask for an explanation they don't give you one. just a standard reply. avoid this company. use Bree. they are willing to help. thank God for Bree
Business response:
We sincerely appreciate your feedback and review, as it provides valuable insights that help us continuously improve our customer service. We are committed to delivering the best possible experience for our customers. One of our Specialists will contact you shortly. Best regards, iCash Team
Absolutely garbage. They make it incredibly difficult to pay back your loan in full. Horrible customer service. Choose any other app but this one.
Business response:
Hi Tiona, Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. One of our Specialists will contact you shortly. Best regards, iCash Team
I contacted you guys several times for loan ID # 2854492 for a double charge and you haven't even attempted to call or even email me back this is unacceptable as you took money i needed for bills due tomorrow disgusting how you call this 24/7 service
Business response:
Hi Dominic, We apologize if you did not obtain a response in a timely manner. Due to our higher volumes our response time may be delayed. Rest assured that our team works 24/7 to serve you. We value the opportunity to discuss this matter further, and one of our specialists will be reaching out to you shortly. Best regards, iCash Team
Garbage customer service. You can only contact them through email or text which takes them 3-4 hours to respond if not longer and even when you ask them to call you its hit or miss. If they decide to email you even when you asked them to call you, you have to email them again and wait another 3-4 hours for them to email you again. 🤨🤬 Update- 2 years later and there customer service still hasn't gotten any better. I'm going on hours 2 waiting for a response.
Business response:
We apologize if you did not obtain a response in a timely manner. Due to our higher volumes of requests our response time may be delayed. We would love the opportunity to assist you further. To assist you better, could you please send us an e-mail to support@icash.ca that has your phone number requesting to be called back. Best regards, iCash Team
Doesnt work at all, The bank i use is not shown as listed, so i chose my second account with a bank that is listed, however they decline a mesely 100$ loan just because my pay cheque doesnt get deposited into the account they looked into. How annoying and pathetic. Was just testing this out as an emergency thing as i dont even need money and lo and behold! It Doesnt even work how surprising is that ? Amazing
Business response:
Dear Alex, we are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at support@icash.ca.
At first I thought it was great, until I paid back the last payment on the day I was supposed to, and they tried to take it out AGAIN on the SAME DAY, I didn't have enough for a DOUBLE PAYMENT so I was NSF'd, and now icash says I still owe them $191, they've added on extra sn $20, since " I didnt pay" they're saying. I've sent SEVERAL emails and now a text message to their collections support but NOTHING! this is now affecting my credit instead of helping g it like it was supposed to. I paid.
Business response:
Hi, Amber. Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. One of our Specialists will contact you shortly. Best regards, iCash Team
You guys need to take payment out on the day you say you are This is easily a legal matter fix this!!
Business response:
Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. If you’d like to talk to someone else directly, you can reach out to support@icash.ca and a customer experience agent will get back to you ASAP.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,478 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.