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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Every person we ran into as far as staff was rude, with the huge golf event going on they should have had more staff in the building. Restaurants food was ok but the staff was a absolute joke, place wreaked of smoke even though they say it is a smoke free building. Only had hot water in our room so taking a shower meant burning your skin, over all the worst hotel we have ever stayed at
Business response:
We are so very sorry about your experience. The issues you experienced will be looked into and addressed.
I don’t appreciate toothpaste, splatters on the mirror a stranger‘s phone case on the end table, no handsoap bars in the shower or bathroo, pubic hairs all over the bathroom, disgusting.
Business response:
I am very sorry about your experience. The issues you experienced will be addressed.
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we regret any inconvenience you may have encountered during your stay. We would appreciate the opportunity to learn more about what went wrong so we can address the issue and improve. Please feel free to reach out to us directly at hotel so we can make things right. Thank you again for your feedback — it helps us grow and serve our guests better.
Be aware I was told that I would only have to pay 29.10 when I got their and I ended up paying $100
Business response:
Hi, Tabitha thank you for your feedback. While looking into your reservation it looks like the $100 in question is the deposit. That will automatically refund back to you.
Asked for 2sets of towels because we were not told we had to let them know we wanted our room cleaned up. We did not get any wash clothes with our towels we got 2 Beth mats instead!
Business response:
Thank you for your feedback, Cynthia. These details have been passed along to the appropriate departments.
Hotel staff was great and very friendly, breakfast at one of their restaurants was the opposite, long wait to get an order for drinks and didnt get the right drinks, good was subpar and service was terrible.
Business response:
Thank you for your feedback, Tyler.
The parking garage was dirty. People throwing trash out of their cars. Otherwise a very nice facility
Business response:
We are so sorry to hear about your experience with the parking garage. We will let the correct department know about this. We are very happy to hear that you enjoyed the rest of our facility though.
My wife and I were disappointed. Somehow I booked a smoking room. Staff said they would clean it so there would be no smell. Waited the hour they said it would take. No difference. Not sure if they even did it. Saturday night the bathroom sink only has hot water coming from both faucets. Sunday morning the shower drain didn’t work well and stood in 2 inches of water while showering. The whole place seemed dirty. Hotel stated they had a bar. The bar was a few seats and a wall of tv’s in the middle of the casino. We won’t be... read more
Business response:
David, thank you for your feedback. These details will be communicated to the appropriate departments and utilized to better our guest experience. Thank you for sharing.
Ok stay The hotel staff were overwhelmed by a busy weekend, and I had to call multiple times to reach the front desk. Frustratingly, the wifi was not working for our room and the staff told me that no tech support people were available during the weekend. Otherwise the room was clean and had all the advertised amenities.
Business response:
Thank you for your review!
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.