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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The parking structure was filthy. That made me concerned about the casino and rooms. They were clean and the room was extremely well maintained.
Business response:
Thank you for your feedback, Jean. This information has been communicated to the appropriate department.
Could have more options on eating. And the whirlpool wasnt working.
Business response:
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.
Hotel rooms wreak of smoke, I guess that's to be expected of a hotel connected to a casino (according to my husband) but not ideal for someone who is health conscious and getting up the next day to run the Bix7. Wont stay here again.
Business response:
Thank you for your feedback.
We used to love the Isle hotel and casino.. Staff was always awesome games were good.. Then things changed.. Prices higher, slots tighter.. Most staff is still awesome.. But there are a few less than that. We used to make it a point to visit every other month.. That will no longer be they case.. Unless the hotel offers better pricing and there gaming offers perks.. We miss that.. Still the river view is awesome
Business response:
Thank you for your feedback.
Staff at the front desk was rude. Had to pay a “resort fee” but had to ask for frest towels and a room refresh. Once that was established, we received the clean towels in a bad tossed on the bathroom sink. No fresh sheets and the trash was never emptied. Wouldnt stay again.
Business response:
Thank you for your feedback.
Not so many kids and if so keep them in one tower not both. They constantly run up and down the halls and play on the elevators pushing every floor’s buttons which makes it hard to get an elevator.
Business response:
Thank you for your feedback, Sandra.
Restaurant staff was terrible. Took forever to get served then when we did get our food they brought the check and preceeded to cut all the TVs and music off.
Business response:
Thank you for your feedback. This information will be passed on to the director of food and beverage.
I had paint falling from the ceiling while I tried blow drying my hair. The air didn’t work. The elevators were down to 1 working which caused a 20 minute wait and then a ride that stopped by every floor. Customer service was a joke. The place was over priced and disgusting. Highly recommend staying anywhere else.
Business response:
Travis, thank you for sharing this feedback with us. Please note we have processed a refund of the hotel resort fees to the credit card on file. Please allow ten business days for this to fully reflect in your account.
Room was not very clean and had stains on carpet. Drain backed up in bathtub and sink. Check in took 20 minutes. Otherwise, most things were fine.
Business response:
We are sorry to hear about your poor experience, Brian. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.