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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Isle Casino Hotel® Waterloo is the place to go for a good time, no matter what you’re looking for. Come for our extensive selection of casino games, and stay for our entertainment lineup, delicious dining choices, and enticing promotions. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to again and again.
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice hotel and customer service Directions were unclear as map provided on website shown only a limited area and did not specify hotel and casino were on southwest side of Rte 20. No clear markings advertising were in the area and it was rainy and foggy, so we had difficulty finding access.
Business response:
We appreciate you taking the time to provide us with some feedback. It's hard to start having fun and enjoy yourself when you can't figure out where you are going. We hope to make your next visit less stressful by making sure that our access is clearly marked as well as hoping for a day of good weather!
one night stand Had to stay one night for business. I've stayed here before, and was very satisfied both times. This time I had a bit of good luck at the casino. I am also impressed with the Lone Wolf restaurant. I had both dinner and breakfast and I love their food, selection and service (esp. the onion rings!).
Business response:
Hi George! We appreciate you taking the time to provide us with feedback from your visit. We're glad to hear you enjoyed your stay, along with your gaming and dining experiences, with us! We hope to see you back again very soon. Thank you!
EXPECTED MORE Room was very spacious which was great! The bed although which was a king did not have a high end mattress or pillows that a hotel of this type should probably have. A comfortable bed and pillows are what make a hotel enjoyable. When you lay down and don't go "wow, this is nice" and instead go " whoa! What the heck????" And start looking under the sheets at what type of mattress they are using. The same for the pillows. I can go to any Hampton Inn and be WOW'd by the comfort of they're rooms.
Business response:
Hello Jason! Thank you for taking the time to provide us with feedback from your experience. We apologize your stay with us was not as enjoyable as it should have been. We are escalating your concerns to our Guest Experience Manager so we can work towards making your stay with us a much better one. Thank you!
Overall, nice hotel, only negatives were strong smoke smell in lobby and pretty thin walls. Heard children in next room like they were in our room.
Business response:
Hello Beth! We appreciate you taking the time to provide us with feedback from your stay with us. We're glad to hear you enjoyed your stay and will be escalating some of your concerns to be addressed. Thank you!
Great Hotel A very nice hotel with good restaurants and clean rooms.
Business response:
Hi there, we're so happy to hear that you enjoyed your stay with us and we hope to see you back again soon!
Excellent value for comfortable rooms. Very courteous staff. The rooms were quite comfortable and spacious. Food at the buffet was great. I have no complaints at all.
Business response:
Hi Joseph, thanks for your review and we're so glad your enjoyed your stay with us!
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 4.3 star rating with 4,860 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open tomorrow at 9:00 a.m.