Isle Casino Hotel Waterloo

Julie Olson 

on Expedia

2 months ago

You walk through a wall of cigarette smoke to get in the doors and the whole place stinks of smoke even the 6th floor. Shower had black mold in all of the corners and zero exhaust fan in the bathroom. There is zero housekeeping, no new towels, no refill of toilet paper and no trash removed. Would NOT recommend. 

Jacob Blanchard 

on Expedia

2 months ago

The entire hotel smelled like the casino, even on the upper floors. When I checked in, I noticed that there was hair on the bed, so I went back down to the front desk and they gave me a new room. I didn’t check the bed in the second room until I was ready to go to bed. Big mistake. There was even more hair on the blanket under the top sheet on this bed. The linens are extremely scratchy and uncomfortable. The bath towels feel worse than dollar store towels. The bathroom was also not the cleanest, as there was debris like a t... read more

Shannon Nelson 

on Expedia

2 months ago

Staff was unresponsive to questions in expedia app. Very far parking for accessible options and no help finding parking when we arrived. Fingernails, as in fake USED nails, had been left all over the bathroom floor. Restaurant was overpriced and mediocre. Wouldn't stay again. 

Stacy GoebelPechacek 

on Expedia

2 months ago

My pillow had blood on it. I found this after sleeping all night. I know it wasn't mine because I put 2 pillows on the floor. 

Jennifer nolin 

on Expedia

3 months ago

Smelled like straight smoke everywhere. Rooms were dirty I wanted to leave the second I got there. 

Bonnie Gage 

on Expedia

3 months ago

In the room was dirty and the staff was poor 

Casey Cullen 

on Expedia

3 months ago

Reservations were not honored as originally scheduled upon arrival. Room's bath room had leftover hair left on towel hooks and toothpaste spit on sink faucets. The entire lobby area stinks. I was provided with two coffee cards at check-in; did not know I was eligible for more cards until the last day of stay, when the weekend barista told me I didn't need to pay for the coffee if I was a guest. 

Cody Richter 

on Expedia

3 months ago

Housekeeping banging loud around our room not being professional listening to music buds in their ears so they couldn't hear you tell them anything and probably is the reason the idiots couldn't figure out they were pizzing people off that were trying to sleep!