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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rooms were dated,shower door ,at the bottom looked like black mold,stains on comforter and pillows,furniture looked like a bad garage sale.
I booked this property and paid through Expedia. When I arrived they told me that they overbooked and didn’t have my room. I felt the staff member was less than apologetic. Overall, terrible experience. We had driven 3 hours to get there.
The Isle Casino hotel was lovely, and I will definitely stay again when in the area. The problem was Hotels.com took my points, took my money from credit card, then didn't communicate the reservation to the hotel. And there was no one to call to get it straightened out. So I paid myself. Last roundup for me and Hotels.com.
The hotel rooms could use refurbishing, they are outdated and worn. The location worked well for me while in town. The staff were great and very helpful. I stayed 3 nights and never received an option to have my room cleaned, I had to empty my own garbage. The Brew Brothers restaurant was good.
Business response:
Thank you for sharing your feedback, Kimberly.
Yes, bring back shower caps , I went downstairs to get one an they said you don’t have them anymore
staff was very friendly. we stayed for 1 night.. comfortable beds, rooms at spacious. there was a dirty pair of pants and underwear left in the dresser.
Business response:
We are happy to hear you enjoyed our friendly staff and accommodations! We apologize for the housekeeping oversight and appreciate your feedback.
Front desk person not welcoming.
Business response:
Your feedback is important to us. We apologize for the unwelcoming experience at the front desk and will address this with our team.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,655 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is open now. It will close at 6:00 p.m.