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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well to start the staff was somewhat rude like she was stressed out been working too many hours
We stayed for 2 night. I have stayed at hotels for 2+ nights and housekeeping would clean and restock everything every day we stayed, but not here. I had to take our our garbage out so we could have empty garbage cans. Also had to call for more towels, kleenex, and toilet paper. There were more rude staff members than there were nice.
It was good for the price, but the 'resort fee' is pointless. Not truly a resort. 24 hour desk is not true. Gone from 2-6am daily and no coffee maker in room, coffee shop closed, no one at front desk, means no coffee if leaving before 6am.
Disappointed ! Friday night we had a fire drill. We had to evacuate at 10:55. There was no explanation, and we waited outside in our Pajamas. Two fire fighters with no lights on walk in and walk out. When we went to our room the smell was in the hallway. To evaquate we used the stairwell. The stairwell from eighth floor was filthy, some kind of poop (human or dog) and blood drippings on some of the wall. Our room was not fresh, bathroom had no air vent, and shower needs a good scrubbing. The people were nice.
Terrible experience It was a terrible experience. After checked in, we found a fly in the room. Then there was a lot of noise coming from the next room. The combined situation prompted us to request to change a room. The front desk lady wasn’t willing to make a change for us. So, we left without staying overnight. Then they initiatively agreed to refund us, then denied to refund us. Even the hotel.com staff have talked to them for a few times. The staff in that hotel is deceitful.
Food at the restaurant was horrid and i could not finish 3 of 3 meals. Salad was okay, but proteins were either over or undercooked.
The resturants food wasn't great, the waiter wasnt helpful,and the casino was dark, dreary, smokey, and not what it used to be
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,655 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is open now. It will close at 6:00 p.m.