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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
a little surprised about times there was no one at the front desk was disappointed in the hot tub- only a couple of jets worked- it was like this the last time we were there
Business response:
Thanks for your feedback, Kelvin.
n/a
Business response:
Thanks for your review and we hope to welcome you back to the Isle Casino Hotel Waterloo.
Requested connecting rooms through the app. Hotel directly to confirm request. When we arrived on site to check in rooms were not connecting. Staff initially attempted to lie to me and told me the rooms were connecting when they clearly would be on opposite side of the hallway. More senior staff was them brought in and simply told me that they did not do as I had requested. No apologies was offered. No assistance was offered.
The property is tired and needs a facelift. They don’t clean the rooms unless you ask for it to be cleaned. No room amenities such as minibar or in room coffee. Wifi is not reliable. Resort fee is a joke and a grab for more money with less service. Save your money and look elsewhere to stay.
Room was clean, staff was friendly. Room doors closing were very loud at night when trying to sleep.
Clean room. Good location. Sink drain did not work. Had same problem last time we stayed.
My wife and I have been traveling together for 20 years and we have never experienced such a rude staff. Literally from the moment we checked in. From the front desk lady, to the server in the restaurant, to the security guard that blamed my family for something I literally watched another family do in the pool area. After he blamed my family I said no sir you are wrong that wasn’t us. He then proceeded to tell me yes it was. I was blown away. I told him to watch the video cameras then come back and apologize. He obviously n... read more
They somehow need to separate the casino from the hotel. The hotel would smell like smoke soooo bad we could barely walk through!
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,765 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.