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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I stayed there 2 nights. They did not come in the room and remake the beds and even take out the trash. there was dust on the counter tops of the desk area. The body wash and the soap dispenser in the shower were empty. They have hidden fees in there agreement they charge you a 2 dollar washer/dryer charge. This place is a joke!
Business response:
James, we apologize for any inconvenience during your stay. Your feedback helps us improve.
My room had not been used or clean in a very long time. Everything was dusty, floor not vacuumed, shower had hair in it, and shower head had lime deposits. Towels were old and scratchy.
Business response:
Greg, we apologize for falling short of your expectations. Your feedback helps us improve.
Horrible i didnt get any sleep because there was a woman who was very rude and was making little children video record her while in the hot tub twerking and had them smack her bit. I stayed up all night because the man and the woman looked nothing like those girls and i feared they were being child trafficked and it seemed nobody really cared.
My stay was lovely. Unfortunately, the front desk double charged me and I can't seem to get any staff to help resolve that issue.
There was food remnants left on our floor/fridge from previous occupants. The fitness center was a joke! Two dated pieces of machinery & 2 grimey, gross yoga mats in a glorified closet of a room. The pool area was very dirty, but I do admire they constantly had security walk through every so often to make sure people were staying in check. The pizza restaurant was very accomodating to our needs and went above & beyond for us! I would definitely NOT stay here again, however I would return to the restaurant!
hard to get to
Business response:
We're sorry to hear that you found it hard to get to Isle Casino Hotel Waterloo. Your concerns are noted. Thank you for sharing your feedback.
There was a room by us that had really lpud music going until atfer 1130 at night
Business response:
Hi, Ashley. We apologize for the loud music near your room late at night. If it happens again during a future stay, please let our staff know and they will be happy to take care of it. Thank you!
Uncomfortable sleep Flat Pillows and uncomfortable beds. Don't know what happened it used to be super plush. Now no comforters on the bed. The sheets are stiff and scratchy, and the pillows are so flat. You’d be better off without one. The rooms were either too hot or cold.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,765 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.