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Johnson City Ford
- Car Dealers
- Johnson City, TN
About this business
Location details
3519 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Cant even change oil without messing that up and thats bad
I had recently wrote a pretty bad review on the service department for poor customer service/communication. But after leaving it, the service manager called me over the situation of them having my truck for over 3 weeks. Going through 2 service advisors and dealing with my extending warranty I've finally received my truck back. All repairs seem to be done right and professionally.
I love my Ford and did the one I had before it. However from my experiences here I have no faith or trust whatsoever that you can put me in a safe vehicle after you put me in one with the issues my current one has. This a nightmare.
My boyfriend just picked up his car after you guys did a airbag recall and transmission flush. He asked 4 times for a price on the transmission flush and April Hodge would not give him a price she then calls him 20 minutes before they close that his car was ready and still didn't give him a price. Then he finds out its over $300. This is the worst service I have ever seen from a dealership and why I am a proud Chevy driver and would never buy a car from you guys. You guys really should learn what customer service is because ... read more
I must say kudos to Ed at Johnson City Ford. Any time I have had an issue or problem he has set about to make it right. I appreciate that Ed is a man of integrity and that he cares enough to follow up and make things right, and resolve issues. that said, I had to stand up more than once to say I was told this or promised that by someone on staff and Ed gave the word to do what they said they would.... I do not feel like any other staff member had my interests at heart and they stuck me for and extra 3,000 over so now I ... read more
Frequently asked questions about Johnson City Ford
How is Johnson City Ford rated?
Johnson City Ford has a 4.7 star rating with 5,683 reviews.
When is Johnson City Ford open?
Johnson City Ford is closed now. It will open at 8:30 a.m.