Johnson City Ford

Benny Whiles 

on Facebook

9 years ago

If the most vital part of your product, the engine, fails at 39k miles and a person comes to get it fixed under warranty, you give them a loaner car. No matter what. You're already in the wrong for not having a solid, dependable car, and now you don't want to treat your customers with any sort of respect. Does buying 3 or 4 cars from you all give someone a sort of VIP status? Is that what it takes to get a loaner car? That's pathetic. Business is about customer satisfaction. Practice that. 

Alex Scott 

on Facebook

9 years ago

My grandfather is the kind of man who accepts a handshake as a man's word. He went here and bought a f350 6.0L diesel engine. The salesman told him he would throw in a 100,000 mile warranty if he bought it. He doesn't have very good eyesight and took his word without reading the fine print. The head gasket blew at 76,000 miles and when he went back to the dealer, they said he only has manufacturer warranty of 75,000 miles. This dealership will treat you like gold to get you to buy but will kick you to the curb the second you... read more

Jonathan Johnson 

on Facebook

9 years ago

I had a terrible experience with this dealership. My truck was purchased from the dealership 5 months ago. The second day I had it I was on vacation and the turbo charger went out (its an ecoboost). Well that was covered and taken care of by the warranty. Two months later the Advance Trac system light came on(which meant loss of steering, air bags, and turn indicators). I proceeded to take it to the dealership where they told me my truck would need a whole new steering column which is around $2,000. I was told it wasn't cove... read more

Margie Fry 

on Facebook

10 years ago

I'm very disappointed in the "business" concerning my new used vehicle purchase. Though my salesman has been helpful, I've been given different EXCUSES from negotiation through follow up (looking at Carfax and now a needed repair list not covered by warranty)..."we would have wholesaled it" & "we didn't make any money on it"!!!! now that the car needs $3000+ work after passing "safety" inspection at their PARTNER DEALERSHIP, Kingsport, I'm told, "we just go on their word" & "we didn't inspect it here; we just sold it". I fi... read more

Ronzella Coleman 

on Facebook

  Recommended

10 years ago

I want that 2015 Ford Escape....will be purchasing it real soon 

Angela Brinley 

on Facebook

10 years ago

Can beat the service Glen and mark are the greatest always helpful 

Stephanie Michelle Townsend 

on Facebook

11 years ago

They do not keep their word and will be dishonest! Agreed to buy a car on Tuesday and pick up on Friday or Monday. Offered to put a deposit down to hold the car and I was told, "no need." Supposedly sold the car anyway because, "I didn't call them." After being borderline harassed by one of their salesman Kevin(a snake), who had no dog in the race! Funny he was calling me but, they didn't hear from me! I had made the deal with one of the sales managers. Guess, I pissed them off because, I used my own bank for financing inste... read more