Johnson City Ford

Brian Brewer 

on Facebook

3 years ago

they need better people in their service department they say they look at your vehicle when they clearly didn't this time was the very worst experience I have ever had anywhere IT WAS ABSOLUTELY TERRIBLE. if you care about your car take it somewhere else 

Brandon Austin Taylor 

on Facebook

3 years ago

Would not recommend. Traded a car in on 6/2/22 and it’s 6/25/22 and my old loan is still not paid off with a payment due. Talked to several different people and could never get a straight answer. Asked about just getting my old vehicle back and was told it was already “sold”. This is ridiculous and unacceptable. This is the second time I’ve had issues with this chain of dealerships and it will be the last. Never had problems like this with other dealerships and I trade every year. 

Jennifer Franklin 

on Facebook

4 years ago

Do NOT do business with these people. We had our bank of choice, our payments where we wanted them and this was apart of their agreement. A trigger happy enter button pusher pulled 6 hard inquiries AFTER we told them we had a bank. Salesman swore up and down he could get us a better interest rate. 6 HARD inquiries. This is NOT worth the hassle and damage on credit report. Again, we had OUR own bank. Got lied to by salesman. 

Rob Bradshaw 

on Facebook

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4 years ago

I have purchased 3 vehicles from Ramey/JC Ford since I retired from the military in 2010. Each one was a zero stress event other dealers could learn a lot from them. 

Tray Carmichael 

on Facebook

4 years ago

I would not recommend buying a used car from them, bought a 2016 camaro and in the first week the transmission went out. called them and they had nothing to say or offer, was in the shop for 3 weeks with the drivetrain warranty they include. All I get is a "I'm sorry to hear that" when I just got screwed out of the first month of having it. Was told they did an inspection but clearly not good enough. Was also supposed to get 90 days before first payment and that didn't happen but is also my fault for not paying attention to ... read more

Meslissa Oaks 

on Facebook

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4 years ago

Anthony in sales and Ashley in internet sales are the best. I had the best experience I have ever had purchasing my vehicle. I highly recommend Johnson City Ford!!! Sales team is great but service is awful. I bought my car in May. Have replaced back brakes and rotors. Now needing to replace front brakes and rotors at a cost of $450.00. Ridiculous!!! It is a 2018 but thing simple issues should be checked and resolved with initial inspection. DO NOT GET ROPED IN. AVOID THIS DEALERSHIP!!! 

Tammy Boggs 

on Facebook

4 years ago

By not ripping people off on their trade-ins I had a 2013 Jeep Patriot and you only gave me $2,000 for it I feel like I got ripped off there was nothing wrong with it but a wheel bearing $100 it was in good shape 

NancyJo Cornwell 

on Facebook

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4 years ago

Bought a Lincoln MKX from Gateway Ford (they won’t return our calls) last Sept 5, 2020. Last Friday brakes went out on the way home. Did research and issue was a recall from Lincoln dated Aug 11, 2020 nbr 20S42. Car was picked up Saturday via flatbed and at JC Ford. Here’s the thing....Lincoln doesn’t have a replacement part (yet) but is willing to repair with the original hose AT MY EXPENSE. How does this make sense? Can’t drive the car, still making payments but if we want it fixed, we have to pay and MAY be reimbursed.... read more

Mark Hensley 

on Facebook

4 years ago

If you go in for service,you better tell them up front you want an estimate on any thing they do.Charged me $50.00 for wiper blades.Plus had grease all over my drivers side door panel.Now my Bluetooth will not sync up,it was working when I went in now it's not.