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4105 Pacific Hwy E, Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
BUYER BEWARE! We bought a brand new RV from Johnson almost two years ago. A knob on the stove was broken from the get go, we never actually have been able to use that burner and it this point the whole stove (we don't want to mess with propane). About two years ago we made an appointment, the soonest they had available was 2 months down the line. We took the RV and there was mix up with exactly what part they needed/ parts were back ordered. Since then we have taken it back several times and we still have the original broke... read more
Business response:
I am very sorry to hear about your experience with our service team and your unresolved issue. Its very important to us that we remedy this and get you back to enjoying the beautiful RV you purchased. I understand we have an appointment to resolve this and replace the stove top as the part needed is no longer available. If you have any questions or issues, don't hesitate to contact me directly, Matt, at (833) 667-0428.
As others have posted, Yes it's true, they will ghost you after the sale. don't waste your time at this place! I had to finally get help from Thor motorcoach who recommended another place for repairs. Johnson RV in Fife will not return your calls once you sign the paperwork. left multiple calls for the general manager, service manager and our salesperson who ghosted us after dropping over a 100k on our new van. unprofessional clown show!
Business response:
I'm very sorry to hear this, as it is never our intention or desire for a customer to have a negative experience with us. I appreciate you taking the time to express your concerns, which I will relay to management.
As others have posted, Yes it's true, they will ghost you after the sale. don't waste your time at this place! I had to finally get help from Thor motorcoach who recommended another place for repairs. Johnson RV in Fife will not return your calls once you sign the paperwork. left multiple calls for the general manager, service manager and our salesperson who ghosted us after dropping over a 100k on our new van. unprofessional clown show!
Business response:
I'm very sorry to hear this, as it is never our intention or desire for a customer to have a negative experience with us. I appreciate you taking the time to express your concerns, which I will relay to management.
Literally the worst customer service of any organization, of any type, ever. And that includes Cable TV and phone companies. Just NOPE this place quickly. Front office/reception is polite and leaves you feeling you'll be well attended -- until they ghost you later. Boy was I suckered in. I made a service appointment in Sept 2021 for a November date -- the earliest available. Dropped off my vehicle for a bunch of minor shakedown faults/repairs. In almost four weeks at the shop, almost no repairs got done and in additio... read more
Business response:
I'm very sorry to hear this, as it is never our intention or desire for a customer to have this type of experience with us. I appreciate you taking the time to express your concerns, which I will pass along to management.
Literally the worst customer service of any organization, of any type, ever. And that includes Cable TV and phone companies. Just NOPE this place quickly. Front office/reception is polite and leaves you feeling you'll be well attended -- until they ghost you later. Boy was I suckered in. I made a service appointment in Sept 2021 for a November date -- the earliest available. Dropped off my vehicle for a bunch of minor shakedown faults/repairs. In almost four weeks at the shop, almost no repairs got done and in additio... read more
Business response:
I'm very sorry to hear this, as it is never our intention or desire for a customer to have this type of experience with us. I appreciate you taking the time to express your concerns, which I will pass along to management.
On another review board they will pretend you have the wrong business. NO CLASS- Johnson RV in Fife Washington will not honor my Winnebago Revel warranty work on a 2022 model year. I've had it for approximately two months and I would like things to be fixed and they will not do it because I did not buy it at Johnson RV NO CLASS- Johnson RV in Fife Washington will not honor my Winnebago Revel warranty work on a 2022 model year. I've had it for approximately two months and I would like things to be fixed and they will not d... read more
On another review board they will pretend you have the wrong business. NO CLASS- Johnson RV in Fife Washington will not honor my Winnebago Revel warranty work on a 2022 model year. I've had it for approximately two months and I would like things to be fixed and they will not do it because I did not buy it at Johnson RV NO CLASS- Johnson RV in Fife Washington will not honor my Winnebago Revel warranty work on a 2022 model year. I've had it for approximately two months and I would like things to be fixed and they will not d... read more
Stay away from this place with a 100ft pole. Our relationship with Johnson started off great as their customer service in the sales department is phenomenal, but that makes sense because thats how $they suck you in. We ended up buying a Diesel Motorhome from this place and it had a few issues wrong with it that were cosmetic and they said to bring it back once they had room to fit us in. We call and schedule to go back and bring it in and they had no record of the items they had to fix. We listed them for them and they said ... read more
Stay away from this place with a 100ft pole. Our relationship with Johnson started off great as their customer service in the sales department is phenomenal, but that makes sense because thats how $they suck you in. We ended up buying a Diesel Motorhome from this place and it had a few issues wrong with it that were cosmetic and they said to bring it back once they had room to fit us in. We call and schedule to go back and bring it in and they had no record of the items they had to fix. We listed them for them and they said ... read more
Johnson RV Fife has a 4 star rating with 569 reviews.
Johnson RV Fife is closed now. It will open tomorrow at 9:00 a.m.