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Johnson RV Fife
- RV Dealers
- Fife, WA
About this business
Location details
4105 Pacific Hwy E, Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I went to Johnson RV last summer to purchase an RV. I was debating between a class B (husband) and a class C (me) and Johnson RV seem to have them in stock. As I walked in, I was immediately greeted and asked what I was looking for. Even though I knew what features I wanted, we're new rv'ers we wanted to check and feel the different fits and finishes between different models. I wanted to look around, instead we were asked to have a seat. "I want to be respectful of your time and I want to get to know what you're looki... read more
Business response:
Hello Yukio, I'm sorry that you were not satisfied with your experience with us. We do our best to present you with the inventory we have to best meet your needs and we are sorry that we did not have something at that time that was a good fit for you, however it is never our intention to make you feel unheard. We apologize and thank you for your feedback so we can continue to improve. -JRV Team
I spoke with Casey regarding a diesel pusher they had advertised on Facebook. I told him Sunday evening when I spoke with him that I would be there the following day around 3:00pm to look at it. On Monday about 9:00am I sent him a text letting him know I was getting off work early to come look at it and to please let me know if it became unavailable because I had a 2+ hour drive from the coast. He replied "will do" right away. I showed up at 3:15pm and Casey was nowhere to be found. The receptionist at the front desk to... read more
Business response:
Hi Joshua, Firstly, we apologize for any confusion and that you didn't have the best experience with us. After discussing this with the team, we wanted to clarify a few things. This RV was not sold the day before, but around 1.5 hours before you visited us and unfortunately the salesperson wouldn't have known that due to him being off that day. This specific RV was very popular and moved quickly. Lastly, even though he wasn't in office, another team member would have been able to help you during your visit, so that is neve... read more
I spoke with Casey regarding a diesel pusher they had advertised on Facebook. I told him Sunday evening when I spoke with him that I would be there the following day around 3:00pm to look at it. On Monday about 9:00am I sent him a text letting him know I was getting off work early to come look at it and to please let me know if it became unavailable because I had a 2+ hour drive from the coast. He replied "will do" right away. I showed up at 3:15pm and Casey was nowhere to be found. The receptionist at the front desk to... read more
Business response:
Hi Joshua, Firstly, we apologize for any confusion and that you didn't have the best experience with us. After discussing this with the team, we wanted to clarify a few things. This RV was not sold the day before, but around 1.5 hours before you visited us and unfortunately the salesperson wouldn't have known that due to him being off that day. This specific RV was very popular and moved quickly. Lastly, even though he wasn't in office, another team member would have been able to help you during your visit, so that is neve... read more
Horrible service. Salespeople ignored us when we pulled us and continued chatting amongst themselves. When I waited for their conversation to finish the salesperson refused to give me a price or a tour of an R.V. without checking my credit and financing ability first.
Business response:
Hi Loren, We deeply apologize for the service you received while visiting us. We go to great lengths to ensure our customers are shown RVs the match their goals and budgets, and what you experienced is certainly not part of our process. Let us know if there is a way we can still help you. Thank you, JRV Team
Horrible service. Salespeople ignored us when we pulled us and continued chatting amongst themselves. When I waited for their conversation to finish the salesperson refused to give me a price or a tour of an R.V. without checking my credit and financing ability first.
Business response:
Hi Loren, We deeply apologize for the service you received while visiting us. We go to great lengths to ensure our customers are shown RVs the match their goals and budgets, and what you experienced is certainly not part of our process. Let us know if there is a way we can still help you. Thank you, JRV Team
Bought a used a used Pleasure Way 2008 RV from them last January. Went along with higher than internet price because I was going to get great service from their customer only service department. Right away a needed new shocks which I paid for. Then I needed new brakes on back which Johnson paid for. Great. Battery failed, and Johnson paid for. Great Recently the thermostat failed to run AC. To get in for service was to be a one month wait. Terrible. canceled vacation. Called Genesis RV repair and got AC fixed in one week. N... read more
Business response:
Hi Greg, We completely understand the frustration and need to get things fixed, especially when vacations are coming up. We are sorry that the wait can be long, but trust us, our team works as fast and efficiently as possible to fulfill our customer's needs without sacrificing quality of work. We appreciate the feedback and understanding. Happy Travels, JRV Team
Bought a used a used Pleasure Way 2008 RV from them last January. Went along with higher than internet price because I was going to get great service from their customer only service department. Right away a needed new shocks which I paid for. Then I needed new brakes on back which Johnson paid for. Great. Battery failed, and Johnson paid for. Great Recently the thermostat failed to run AC. To get in for service was to be a one month wait. Terrible. canceled vacation. Called Genesis RV repair and got AC fixed in one week. N... read more
Business response:
Hi Greg, We completely understand the frustration and need to get things fixed, especially when vacations are coming up. We are sorry that the wait can be long, but trust us, our team works as fast and efficiently as possible to fulfill our customer's needs without sacrificing quality of work. We appreciate the feedback and understanding. Happy Travels, JRV Team
My wife and I visited Johnson RV and not surprised how we were treated. RV dealerships are scary places to visit and in general sales people make a lot of assumptions about customers and lose out on a lot of sales because of their arrogance and ignorance. Found our RV in Las Vegas from a very small dealer and even this guy was a liar. Bud the deal was good and the based product stood up. Service with RV dealers generally is very poor. This will be my last RV purchase after owning two RVs. The RV industry has too many shady... read more
My wife and I visited Johnson RV and not surprised how we were treated. RV dealerships are scary places to visit and in general sales people make a lot of assumptions about customers and lose out on a lot of sales because of their arrogance and ignorance. Found our RV in Las Vegas from a very small dealer and even this guy was a liar. Bud the deal was good and the based product stood up. Service with RV dealers generally is very poor. This will be my last RV purchase after owning two RVs. The RV industry has too many shady... read more
Frequently asked questions about Johnson RV Fife
How is Johnson RV Fife rated?
Johnson RV Fife has a 4.1 star rating with 545 reviews.
When is Johnson RV Fife open?
Johnson RV Fife is open now. It will close at 5:00 p.m.