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Johnson RV Fife
- RV Dealers
- Fife, WA
About this business
Location details
4105 Pacific Hwy E, Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We bought a new 2019 class b three years ago from Johnson RV. While the price was a couple thousand more than a competitor, I thought comfort and convenience for service was worth the extra money. I was wrong. As many have stated the service after the sale sucks. No one answers the phone . No one returns the call except once out of at least 15 phone calls only to be told We have to order the parts. I have a nhtsb safety recall that they could care less if it gets done by not. This has been going on for over two years to inst... read more
Business response:
Thank you John for your feedback. We are unable to find you in our system, but we absolutely want to assist you. This does not sound normal for any of our stores. Can you please email us at customercare@johnsonrv.com with your contact information so we can connect with you? Thanks! - JRV Team
Sales Associates were great. Finance Manager didn't even look up from his desk and rushed us through with a warranty cancellation. We had to request the paperwork from the warranty company ourselves. We mailed it to the dealership, they said they didn't get it. We drove the paperwork down and got a signature dated 12/28/2020. It has been confirmed cancelled with the warranty company on 1/28/2021 and they mailed our refund to the dealership. The Finance manager said they didn't get it. The refund needs to be applied to ... read more
Business response:
Hi Cynthia & thank you so much for the feedback! I was able to hear from the manager at the Fife store and it looks like your cancellation was successfully processed. If you need additional assistance, please feel free to reach out to us at customercare@johnsonrv.com. Thanks! - JRV Team
Sales Associates were great. Finance Manager didn't even look up from his desk and rushed us through with a warranty cancellation. We had to request the paperwork from the warranty company ourselves. We mailed it to the dealership, they said they didn't get it. We drove the paperwork down and got a signature dated 12/28/2020. It has been confirmed cancelled with the warranty company on 1/28/2021 and they mailed our refund to the dealership. The Finance manager said they didn't get it. The refund needs to be applied to ... read more
Business response:
Hi Cynthia & thank you so much for the feedback! I was able to hear from the manager at the Fife store and it looks like your cancellation was successfully processed. If you need additional assistance, please feel free to reach out to us at customercare@johnsonrv.com. Thanks! - JRV Team
I'll give these guys 2 stars because at least the sales associate said hello but that's about the ONLY polite thing they did. We let him know that we wanted to look at the 2021 Winnebago Class C RV and he responded with "that RV is $100,000 do you think you can afford that?" Is this how you approach your customers? I worked retail for 16 years and was a store manager for many of those years and you NEVER judge a book by its cover. I have never been more frustrated. Just because I wasn't dressed up or don't "look" like the... read more
Business response:
Hi Kaleena, we reached out to the store and they were unable to confirm the situation. Can you please email us at customercare@johnsonrv.com with the day you visited the store, as well as who you remember speaking with? We apologize that we didn't meet your expectations. This is not typical for us. Once we receive the above information, we will use it as an opportunity to improve and train the sales staff that were involved. Thank you Kaleena for bringing this to our attention. - JRV Team
I'll give these guys 2 stars because at least the sales associate said hello but that's about the ONLY polite thing they did. We let him know that we wanted to look at the 2021 Winnebago Class C RV and he responded with "that RV is $100,000 do you think you can afford that?" Is this how you approach your customers? I worked retail for 16 years and was a store manager for many of those years and you NEVER judge a book by its cover. I have never been more frustrated. Just because I wasn't dressed up or don't "look" like the... read more
Business response:
Hi Kaleena, we reached out to the store and they were unable to confirm the situation. Can you please email us at customercare@johnsonrv.com with the day you visited the store, as well as who you remember speaking with? We apologize that we didn't meet your expectations. This is not typical for us. Once we receive the above information, we will use it as an opportunity to improve and train the sales staff that were involved. Thank you Kaleena for bringing this to our attention. - JRV Team
They will not return your call if you need to even schedule service. I have been calling for days, have left multiple messages, and absolutely nobody will call back. And when you call, all you get is a voicemail. Typical crappy RV dealership. They should at least have someone available to take calls, answer questions, and schedule service. Guess they don't need business.
Business response:
Hi Jenny, can you please email me at customercare@johnsonrv.com with your phone number and best time to reach you? I want to make sure that we are not having phone issues, or voicemail issues. I will have someone call you as soon as possible. - JRV Team
They will not return your call if you need to even schedule service. I have been calling for days, have left multiple messages, and absolutely nobody will call back. And when you call, all you get is a voicemail. Typical crappy RV dealership. They should at least have someone available to take calls, answer questions, and schedule service. Guess they don't need business.
Business response:
Hi Jenny, can you please email me at customercare@johnsonrv.com with your phone number and best time to reach you? I want to make sure that we are not having phone issues, or voicemail issues. I will have someone call you as soon as possible. - JRV Team
I went to Johnson RV last summer to purchase an RV. I was debating between a class B (husband) and a class C (me) and Johnson RV seem to have them in stock. As I walked in, I was immediately greeted and asked what I was looking for. Even though I knew what features I wanted, we're new rv'ers we wanted to check and feel the different fits and finishes between different models. I wanted to look around, instead we were asked to have a seat. "I want to be respectful of your time and I want to get to know what you're looki... read more
Business response:
Hello Yukio, I'm sorry that you were not satisfied with your experience with us. We do our best to present you with the inventory we have to best meet your needs and we are sorry that we did not have something at that time that was a good fit for you, however it is never our intention to make you feel unheard. We apologize and thank you for your feedback so we can continue to improve. -JRV Team
I went to Johnson RV last summer to purchase an RV. I was debating between a class B (husband) and a class C (me) and Johnson RV seem to have them in stock. As I walked in, I was immediately greeted and asked what I was looking for. Even though I knew what features I wanted, we're new rv'ers we wanted to check and feel the different fits and finishes between different models. I wanted to look around, instead we were asked to have a seat. "I want to be respectful of your time and I want to get to know what you're looki... read more
Business response:
Hello Yukio, I'm sorry that you were not satisfied with your experience with us. We do our best to present you with the inventory we have to best meet your needs and we are sorry that we did not have something at that time that was a good fit for you, however it is never our intention to make you feel unheard. We apologize and thank you for your feedback so we can continue to improve. -JRV Team
Frequently asked questions about Johnson RV Fife
How is Johnson RV Fife rated?
Johnson RV Fife has a 4.1 star rating with 545 reviews.
When is Johnson RV Fife open?
Johnson RV Fife is open now. It will close at 5:00 p.m.