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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I would not stay there again Front desk check in was slow because staff was trying to help someone that got locked out of their room. We had problems with getting out of our door too. Getting in it worked, but the latch would jam and take several tries to get out. This is very dangerous in the event of a fire or an emergency. I brought this up with the front desk when I checked out and he said that they are aware that there are problems with the door locks. This is a corporate matter and needs to be taken care of immediately... read more
Disappointing Wasn't very clean. The rooms were super dated.... Location......
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you did not enjoy your stay due to cleanliness. I will share your comments with our staff, in hopes of preventing these issues in the future. Here at La Quinta Lakeline Mall we strive to meet and exceed your expectations, we hope you will give us another chance in the future.
No tenían gym disponible a pesar de ofrecerlo Tuvimos que cambiarnos de hotel porque nosotros cogimos este hotel debido a que tenía gym pero cuando llegamos no estaba disponible. Nos fuimos al día siguiente a pesar de haber pagado 3 noches y aún estamos esperando a que nos devuelvan el dinero, nos dijeron que lo iban a hacer pero no tiene buena pinta…
Business response:
Thank you for taking the time to share your feedback. We are saddened to hear your were not happy with your stay, due to the fitness center being closed. We are under new management and are in the process of remodeling, we hope to have the new fitness center open soon. As We explained we have done everything we can on our end, and have refunded you for your last 2 nights to book.com. Please contact them for more information on your refund. If there is anything else we can help you with, please let us know.
Poor Microwave didn’t work and called the front desk he told me for me to go down stairs and use the one we have Never again
Business response:
Thank you for sharing your feedback with us concerning your stay. I am sorry that the concern with the microwave occurred during your stay and I will address this process with the staff. Jayme H - General Manager
Bad I paid an extra $25 to stay till 1pm. I had a business meeting on zoom. Well housekeeping knocked on my door every 15 minutes. I called the front desk to let them aware of the disruptions, they said they take care of it. So at 12:30 I ended my meeting because housekeeping wouldn't stop. I asked the manager if she knew Spanish and she said no. I suggested that maybe that's why there was a communication problem. She then proceeded to yell at me in the lobby "to get out!". So rude.
Business response:
Thank you for taking the time to share your experience from your last stay with us. We do regret that your meetings were disturbed as it is never our intention to inconvenience our guests. Jayme H - General Manager
Fair
I will not recommend this to anybody It’s not clean Bad customer service Nothing
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I will speak with our staff as we do strive to provide excellent customer service to each guest. I am sorry that you were not left with that feeling. Should you give us another chance, it is my hope that we can show you that we take our feedback to heart and work actively to improve the guest experience. Jayme H - General Manager
Disappointing. We have been in other La Quintas all over the nation and this one was not acceptable Hotel seemed to be old. Doors and walls were damaged and scraped. Bathroom needs to be caulked. Halls were not clean. Electric plugs in bathroom didn’t work. Landscaping and grass were not maintained. TV worked but no instructions on how to find a station. Windows were not clean. I feel like I was overcharged on my he room ($194 per night). When I made reservations in August, I don’t remember the room rate being that high. Man... read more
Business response:
Thank you for sharing the feedback concerning your recent stay. I will share your comments with our Operations Manager. I will also address the other concerns with our housekeeping and maintenance departments. With regards to the rate question, the rate that you were charged is the rate that you booked on 8/29/2023. It is our hope that you will again give us a chance in the future as we are always looking at ways to improve our guest experience. Jayme H- General Manager
Adequate but also disappointing as my expectations were higher since it was La Quinta by Wyndham. Phones in both rooms didn’t work. Outside of windows were very dirty on 3rd floor. Door to bathroom was very awkward, it wouldn’t stay all the way open but wouldn’t stay cracked open either. It was always in the way when you were at the sink, on the toilet. Shower needs a seat. The room/ bathroom looks like it was remodeled at one time but it needs another lift. Need more electrical plugs. The only plugs were behind the side tab... read more
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We will look into the concerns you have brought to our attention and repair them. We hope you give us another try on your next visit. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.