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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I don’t think we will stay here again, it seems like it is just going down hill. the staff were rude, the hotel had an old mildew smell, we seen roaches in the first room they put us in and the a/c only went from 59 degrees straight to 70 degrees. the location.
Business response:
Hello selisha, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
High hopes ending in disappointment I saw the poor reviews but gave it the benefit of the doubt. La Quinta usually has very nice updated rooms. The outside looked inviting. Check in staff was a bit snarky but nice upon arrival. The next day, not so much. Needed a key card replaced as it was no longer working. No one was available at the front for 15 mins. Finally found a housekeeper to help get someone. Our room needed lots of TLC. Bedding was stained. Paint job on walls was not too great. Chairs had holes in upholstery. Bed... read more
Business response:
Hello Nat_Kat7, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Bad Bugs, door didn't work, outside doors don't even lock Location
Business response:
Hello Boyle, We appreciate the time you have taken to bring to our attention your feedback with regards to our location. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Hate it there Room had bedbugs, hotel had a odor, AC unit didn’t work properly so it was hot in our room. Breakfast was trash, sheets had stains and wholes in them. I seen roaches on walls in the hallway, the carpet was filthy to wear we didn’t walk barefoot. The shower water wouldn’t shut off so we had water on the bathroom floor. We cut our day’s short! Nothing I liked about this place
Business response:
Hello Shante, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
they did me wrong now I’m out 80 bucks which I could’ve used they didn’t let me reschedule for next weekend when I intended to do so in the first place nothing
Business response:
Hello Jessie, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Bad i like just the location N/A
Business response:
Hello alex, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for ... read more
Staff was great but everything else no! the rooms were dirty and the chairs and sofa where very stained and ripped. My fiancé killed a roach in his room. My shower faucet was turned sideways and when I turned the water in it went everywhere. Strong smell of weed. the sheets on the bed looked clean but had cigarette burns and rips in all them. the lamp shades are stained.. definitely not what I was expecting at all. the breakfast was good and the staff was friendly and nice
Business response:
Hello Krystal, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addresse... read more
Too tired to change hotels again Entire hotel was dirty except the front desk area. We were disgusted by another hotel we were at and la Quinta has always been good. This is the worst one I have ever been in. We walked in and a cockroach was in the middle of the floor
Business response:
Hello Allen, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to ou... read more
extremely uncomfortable after a few days in a stuffy room the ventilation was poor and the room always felt muggy. when we entered the room it had a mildew smell and the appliances didn’t seem clean the staff was nice
Business response:
Hello Michayla, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to man... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.